Job Title: Senior Executive - Talent Acquisition (BPO Mass Recruitment)

Department: Human Resources – Talent Acquisition

Reporting To: Talent Acquisition Manager

Experience Required: 4 to 6 years

Joining: Immediate joiners preferred

Work Location: Antipolo and Mckinley Hill - Manila

Job Summary

Senior Executive – Talent Acquisition is responsible for managing end-to-end recruitment activities for bulk and lateral hiring requirements across BPO/ITES operations. The role focuses on sourcing, managing team, screening, interviewing, stakeholder management, offer management, onboarding coordination, and ensuring timely closure of positions while maintaining hiring quality and candidate experience. The incumbent will work closely with Operations, HR, Workforce Management (WFM), Training, and Business Leaders to support workforce ramp-up plans and business growth.

Key Responsibilities

Recruitment & Sourcing

Manage the complete recruitment lifecycle from requisition receipt to candidate onboarding.
Understand hiring requirements and workforce plans from stakeholders.
Source candidates through job portal social media, employee referrals, recruitment vendors, and internal databases.
Screen resumes and conduct preliminary interviews to assess candidate suitability.
Build and maintain candidate talent pools for ongoing and future staffing requirements.
Ensure timely closure of requisitions within agreed hiring SLAs.

BPO Mass Recruitment

Drive volume hiring for Customer Service, Technical Support, Sales, Collections, Non-Voice, Back Office, Chat Support, Content Moderation, and other BPO functions.
Manage large-scale hiring campaigns to support business ramp-ups and expansion plans.
Conduct walk-in drives, mega hiring events, virtual drives, campus recruitment programs, and job fairs.
Coordinate and manage bulk interview drives with hiring managers and operations teams.
Ensure achievement of daily, weekly, and monthly hiring targets.
Develop innovative sourcing strategies to attract quality talent in a competitive market.
Maintain a continuous talent pipeline to support recurring hiring demands.

Stakeholder Management

Work closely with Hiring Managers, Operations Leaders, and HR teams to understand hiring priorities.
Provide regular recruitment updates and hiring dashboards to stakeholders.
Coordinate interview schedules and feedback collection.
Manage and resolve recruitment-related escalations.

Candidate Experience & Offer Management

Ensure a positive candidate experience throughout the recruitment process.
Conduct salary discussions and negotiate compensation within approved guidelines.
Roll out offers and ensure timely completion of joining formalities.
Maintain regular communication with offered candidates to improve joining ratios.
Support pre-boarding and onboarding activities.

Recruitment Operations & Reporting

Maintain recruitment MIS, trackers, and hiring reports.
Ensure recruitment process compliance and documentation accuracy.
Monitor recruitment metrics and identify areas for process improvement.
Support employer branding initiatives and social media recruitment activities.
Collaborate with Training and HR teams to ensure seamless onboarding and candidate handover.

Qualifications

Education

Bachelor's degree in human resources, Business Administration, Psychology, or related discipline.

Experience

4 -6 years of experience in Talent Acquisition.
Experience in BPO/ITES recruitment with exposure to mass hiring is preferred.
Freshers with strong recruitment internships may be considered for entry-level positions.

Required Skills & Competencies

Strong sourcing and screening skills.
Excellent communication and interpersonal skills.
Interviewing and candidate assessment capability.
Stakeholder management and relationship-building skills.
Negotiation and influencing skills.
Good analytical and reporting skills.
Proficiency in MS Excel, Word, PowerPoint, and ATS platforms.
Ability to work in a fast-paced, target-driven environment.
Strong organizational and multitasking abilities.

Key Performance Indicators (KPIs)

Hiring Target Achievement (%)
Time to Fill (TAT)
Requisition Closure Rate
Offer-to-Join Ratio
Interview-to-Selection Ratio
Recruiter Productivity (Hires per Month)
Cost per Hire
Candidate Experience Score
Hiring Manager Satisfaction
30/60/90-Day Retention Metrics
Ramp Fulfillment Percentage

Career Progression

Executive – Talent Acquisition Senior Executive Talent Acquisition Talent Acquisition Specialist Assistant Manager Talent Acquisition Manager Talent Acquisition

Ideal for: BPO/ITES environments handling high-volume hiring, ramp-up projects, domestic and international customer support programs, technical support hiring, non-voice operations, and strategic workforce expansion.

Senior Executive - Talent Acquisition (BPO Mass Recruitment) - Manila