The Assistant Business Manager (ABM) is responsible for the overall management of the branch operations and delivery of competent and timely service to all customer segments; consistent with the Bank's business objectives; internal policies and procedures; controls and regulatory standards.

Responsibilities

Transaction Processing – Approves branch transactions within approval limit and endorses/ secures approval for transactions beyond his/her authority
Operations, Control and Risk Management - Maintains an acceptable level of branch operations, consistent with internal policies, procedures, standards and regulatory requirements
Customer Service - Manages the overall customer experience in the branch to ensure high level of satisfaction for all customer segments
People Management – Leads and supervises branch staff; Ensures high level of employee engagement; Enables personal and professional growth opportunities for each branch personnel

Qualifications

Bachelor's Degree, preferably in Business Administration or related disciplines
Experience in branch banking operations
Business acumen; Financial markets and economic conditions
In-depth knowledge of the Bank's products and services including its digital platforms
Probing and spotting opportunities; skill in uncovering needs of clients during conversations
Strong communication and presentation skill
Strong analytical and problem solving skills
Good decision making skills
Ability to mobilize teams to achieve results; Performance appraisal
High level of initiative and innovation; Pro-active and forward looking
Customer-centric and service-oriented
Able to handle and deal with people from various socio-economic classes
High level of integrity; Reliable and trustworthy; Takes accountability
Possesses good work ethics and positive attitude and behavior
Team player
Goals and results-oriented
High attention to detail

ASSISTANT BUSINESS MANAGER (BAYAWAN, NEGROS ORIENTAL)