17:I[832,["669","static/chunks/app/(Engagement)/similar-jobs/%5Bid%5D/page-4943b355e6b5f9b1.js"],"default"] 1a:I[5878,["669","static/chunks/app/(Engagement)/similar-jobs/%5Bid%5D/page-4943b355e6b5f9b1.js"],"Image"] 18:T4f0,{"showUserEngagement":"true","resumeParserSwitch":"false","careerFairLink":"https://www.foundit.com.ph/events/triumphph","syndicatedQuickApplyEnabled":"false","bulkApplyMultiSelect":"15","oldLoginCheck":"true","showUploadViaGoogleDrive":"false","heroSectionHeading":"Over 700,000+","gaAccountId":"UA-33931828-1","hideCsCartIcon":"false","triumphEventId":"3","showAppRegistrationPopup":"true","recaptchaV2Switch":"true","srpBrandBooster":"false","dfpSwitch":"true","parseNewResume":"true","parseResumeSwitchDesktop":"false","hideExperienceTypePopup":"true","cleverTapProjectId":"6K9-ZK8-ZZ6Z","copyrightYear":"2020","showDesktopDropboxV2":"false","hideBellNotification":"false","showPassiveJobs":"false","triumphEndDate":"7-3-2024","showTriumphEvent":"true","jobsCount":"100,000+","showPromotionsBox":"true","showCareerFair":"true","parseResumePhoenix":"true","showAppLoginPopup":"false","careerFairName":"Career Fair","resumeParseTime":"30000","showAspireElement":"false","channelName":"Philippines","socialLoginOn":"true","newProfileFlow":"false","socialUrls":"[\"https://www.facebook.com/founditPhilippines/\",\r\n\"https://x.com/foundit_PH\",\r\n\"https://www.linkedin.com/company/foundit-jobs/\",\r\n\"https://www.youtube.com/@foundit_Philippines/featured\"]"}19:T56b,

Summary of Responsibilities:

Drive program profitability by meeting client KPIs and targets.
Manage operations, including queue monitoring and adherence to service metrics.
Ensure optimal staffing levels by maintaining company-set ratios, coordinating with Workforce Management, and managing labor requirements (e.g., overtime) based on call volume forecasts.
Uphold company and client policies and procedures, ensuring team adherence to attendance, scheduling, and workplace decorum.

Operations Manager (Telco-Sales)