Are you a master of craftDo you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly Do you embrace a growth mindset We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makatiis an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand's signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Assistant Executive Housekeeper supports the Executive Housekeeper in the overall management and leadership of the Housekeeping Department, ensuring the highest standards of cleanliness, presentation, and guest comfort in line with Mandarin Oriental's legendary service standards.

In a pre-opening environment, this role is critical in assisting with setup, systems implementation, and team development to ensure operational readiness and seamless execution from opening day.

Key Responsibilities

Pre-Opening & Operational Setup

Support the Executive Housekeeper in all pre-opening activities, including planning, setup, and departmental readiness
Assist in the development and implementation of Standard Operating Procedures (SOPs) and service standards
Support procurement and setup of linen, uniforms, housekeeping equipment, and operating supplies (OS&E)
Participate in room mock-ups, snagging, and final inspections to ensure quality standards are met
Help establish linen par levels, inventory systems, and storage organization

Housekeeping Operations

Assist in overseeing the daily operations of Guest Rooms, Public Areas, Laundry, Linen Room, and Uniform Room
Ensure all areas meet luxury cleanliness, hygiene, and presentation standards
Support room inspection processes and ensure consistent quality assurance
Coordinate daily room status updates with Front Office and Engineering

Guest Experience & Quality

Ensure delivery of exceptional, personalized, and anticipatory service in all housekeeping interactions
Support the execution of VIP setups, special requests, and guest preferences
Address guest feedback and complaints promptly, ensuring effective service recovery
Maintain high standards of room presentation aligned with Mandarin Oriental expectations

Team Leadership & Development

Supervise and support Housekeeping Supervisors and attendants during daily operations
Assist in recruitment, onboarding, and training of housekeeping colleagues
Provide coaching, guidance, and performance feedback
Foster a positive, professional, and service-driven work culture
Support scheduling and manpower planning based on occupancy and operational demand

Financial Management & Cost Control

Assist in monitoring departmental expenses, including labor, supplies, and linen usage
Support cost control initiatives while maintaining luxury standards
Track inventory levels and prevent losses, damages, or overstocking
Assist in budget preparation and financial reporting as required

Linen, Laundry & Inventory Management

Oversee linen and uniform control processes, ensuring proper usage and lifecycle management
Support laundry operations (in-house or outsourced), ensuring quality and efficiency
Maintain accurate inventory records and conduct regular stock audits
Ensure proper storage, handling, and distribution of linen and uniforms

Coordination & Communication

Work closely with Front Office, Engineering, Security, and F&B to ensure seamless operations
Communicate effectively regarding room readiness, maintenance issues, and guest requirements
Participate in daily briefings, departmental meetings, and interdepartmental coordination
Liaise with Purchasing and external suppliers for housekeeping needs

Quality Assurance & Compliance

Ensure compliance with Mandarin Oriental brand standards and audit requirements
Conduct regular inspections of rooms, public areas, and back-of-house spaces
Ensure adherence to hygiene, sanitation, and cleanliness standards
Maintain documentation for audits, inspections, and internal reviews

Safety, Sustainability & Risk Management

Ensure compliance with health and safety standards for both guests and colleagues
Support the implementation of sustainable housekeeping practices
Ensure proper use, storage, and handling of cleaning chemicals and equipment
Assist in incident handling, reporting, and emergency response procedures

Qualifications & Experience

Bachelor's degree in Hospitality Management or related field preferred
Minimum of 5–7 years experience in Housekeeping operations within a luxury hotel environment
Previous experience as Housekeeping Manager or Assistant Executive Housekeeper preferred
Pre-opening experience is highly desirable
Strong leadership, organizational, and problem-solving skills
In-depth knowledge of housekeeping operations, systems, and procedures
Excellent communication and interpersonal skills
Proficiency in housekeeping systems and PMS (Opera preferred)

Success Profile

Strong leadership and team management skills
Attention to detail and commitment to quality
Operational planning and organizational ability
Financial awareness and cost control mindset
Problem-solving and decision-making capability
Ability to thrive in a fast-paced, pre-opening environment
Commitment to luxury service excellence

Why Join Us

Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our Commitment To You

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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