Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.

But what truly sets us apart is our culture. At Infinit-O, we believe that diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we're dedicated to making a positive impact not just in business, but in the communities we serve.

With a highly engaged and innovative team, we don't just optimize processes, we also create meaningful change.

Details:

Work Shift: Night Shift (8pm-5am)
Work Setup: RTO 2-4 times a month
Office Address: 9/F SCMC Mall of Asia Arena Annex (MAAX) Building, Pasay, 1300
Equipment Provided
Work life balance
Night shift differential
HMO Benefits upon hire

Specific Duties and Responsibilities:

Collect and document business requirements for project including training on support activities for operational process and business improvements/automation efforts
Facilitate process workflow modeling to collaborate on process improvements, automation capabilities and clearly defined end- to-end use cases
Develop, implement, and execute operating procedures
Identify issues and risks and participate in problem resolution
Bring inconsistencies and problems to the attention of management
Work closely with Client Service, Operations, Enterprise and other internal Customer departments
Review data source and reporting for accuracy and completeness
Utilize Microsoft Office and other data management applications to automate reporting and analysis
Conduct data acquisition, prep, and analysis as a business need arises
Assist in implementing and tracking key performance indicators (KPIs)
Design and develop and assist in preparation of recurring and ad-hoc analysis/reports
Ensure data integrity for all standardized and customizable reporting
Evaluate/design new and existing macros, queries, dashboards and report/automation logic
Other ad hoc tasks or activities associated with the Platform Ops support function and/or tasks within the capability and pay grade of the team member as may be assigned.

Qualifications, Education & Experience:

College Degree in Computer Science, Economics, Mathematics, or Business Administration
Strong mathematical and analytical skills
Moderate skills in Microsoft Suite, specifically Excel VLOOKUP, INDEX and MATCH, Pivot Tables, VBA, and macros
Experienced in detailed operational data reconciliation
Solid written and verbal communication and the ability to work with customers
Multi-tasking and deadline orientation are essential
Ability to work in a fast-paced, dynamic environment
Dependability and the ability to maintain utmost confidentiality in dealing with business information

Desired (Plus but not a requirement)

1+ year relevant experience preferred, but not required
Computer skills: MS SQL and VBA for Excel are preferred
Experienced at capturing and analyzing relevant data for formulating recommendations is a plus
Ability to summarize information utilizing charts and graphs using MS PowerPoint or Dashboard tools is a plu

Platform Solutions Analyst (Data Management | Research) Hybrid | RTO 2-4x a month