About Us

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning The Other House in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.

With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.

Find out more about life at Alter Domus at careers.alterdomus.com

Job Description

We are looking for a structured, analytical and proactive individual to independently manage lower-complexity projects and to support Project Managers in the execution and governance of larger Change, Transformation and Transition (Lift-Out) initiatives across Global Client Delivery (GCD) locations. The ideal candidate will bring clarity through data, planning and disciplined tracking in environments where stakeholders and requirements are still evolving, ensuring that Business Leads, Tech Leads and cross-functional teams have an accurate and timely view of progress, risks and decisions. The role is the analytical and governance engine of the Projects team – owning project plans, RAID logs, toll-gate evidence, KPI and capacity reporting and the project management tooling that the team runs on. This is an individual contributor role with no direct reports, reporting to the Head of Projects.

Key Responsibilities

Project Planning & Execution Support

Independently manage assigned low-to-medium complexity projects (e.g. Transition Lite work transfers, single-workstream change or process improvement initiatives, ad hoc GCD initiatives) from discovery through to closure, using the SWAT and Toll Gate frameworks
Act as the delivery partner to a Project Manager on large or critical Transition and Transformation projects, owning defined workstreams, deliverables and follow-ups end to end
Build and maintain integrated project plans, milestone schedules and detailed transition plans (deliverables, dates and named owners) and keep them baselined and current as scope evolves
Track delivery against scope, schedule and success criteria and flag variances to the Project Manager / Head of Projects early, with proposed corrective actions

Governance, Toll Gates & Decision Support

Own the toll-gate evidence pack for assigned projects – tracking TG1/TG2/TG3 artefacts (Transition Acceptance Form, Regulatory & Client Consent assessment, Tech/IT inventory, KC/KT plan, training sign-offs, Go-Live approval) and ensuring evidence is complete, filed and sign-offs secured on time
Prepare materials for Tier 2 (weekly tactical) and Tier 3 (operational) governance forums – agendas, status packs, action and decision logs – and facilitate Tier 3 forums for projects you own
Maintain decision logs capturing what was decided, by whom (Business / Tech / PM), when and why, and follow through on resulting actions
Contribute to the Tier 1 (monthly strategic oversight) and PMO review packs by consolidating status, risks, escalations and change requests across the portfolio

Risk, Issue, Dependency & Action Management

Maintain the RAID log (risks, assumptions/actions, issues, dependencies) for assigned projects, categorising by type (business / technical / execution) and impact, and driving owners to closure
Analyse trends across risks and issues to identify systemic blockers and cross-project dependencies, and bring them to the Project Manager / Head of Projects with options
Prepare escalation notes that clearly state the blocker, impact, options and decision required, for use in the appropriate governance tier
Co-create mitigation plans with Business Leads, Tech Leads and cross-functional teams (TA, Academy, IT, Risk, Legal & Compliance, Control Tower)

Reporting, KPIs & Capacity Analytics

Produce accurate, insight-led status reporting – weekly project updates, executive dashboards and the consolidated GCD Projects weekly update – for the Head of Projects, Executive Sponsors and Business / Tech Leads
Define, collect and analyse project KPIs (timeline adherence, milestone delivery, hiring and onboarding progress, KC/KT scorecards, controlled production results) and turn them into clear recommendations
Support capacity and headcount reporting – tracking Budget-to-Hire, FTE moves across locations and GCD location capacity utilisation in partnership with Control Tower and Workforce Planning
Build and maintain Power BI / Excel dashboards and reporting templates so that portfolio-level reporting is consistent, repeatable and largely automated

Stakeholder Coordination & Communication

Coordinate day-to-day with Business Leads, Tech Leads, CD Leads, Transformation Leads and cross-functional teams across global delivery locations to gather inputs, validate status and close actions
Maintain living stakeholder maps and RACI for assigned projects, identifying stakeholders that emerge during execution and adjusting engagement accordingly
Draft clear, concise project communications – kick-off notes, status updates, change notices, minutes of meetings – appropriate to executive and operational audiences
Surface business decisions to Business Leads and technical decisions to Tech Leads, while taking execution-level decisions within the agreed plan independently

Scope, Change & Transition Support

Support scope discovery and Control Tower intake – helping LoB / BPAs complete intake forms, documenting scope, assumptions and impacted teams, and highlighting overlaps, gaps or conflicts
Log, assess and track change requests, including impact on timeline, effort and headcount, and route them through the appropriate approval tier
Track Knowledge Capture / Knowledge Transfer (KC/KT) execution, training completion and access provisioning against plan for transitions from global high-cost locations to Client Delivery centres
Prepare Go/No-Go readiness assessments and support post-project reviews, capturing lessons learnt and feeding them back into the team's frameworks, checklists and templates

PMO Frameworks, Tools & Continuous Improvement

Administer and continuously improve the team's project management toolset – Jira boards and workflows, Confluence project spaces, SharePoint evidence libraries and reporting templates
Maintain the Transition Framework, Transition Checklist, SWAT templates and Transition Acceptance Document templates, incorporating lessons learnt and stakeholder feedback
Coach Project Officers on tools, templates and governance standards and review the quality of their trackers and reports

Profile

Bachelor's degree in Business, Finance, Operations, Engineering or related field; MBA or equivalent an advantage
Project management certification such as CAPM / PMP (in progress), PRINCE2 Foundation/Practitioner, Agile / Scrum or Six Sigma Green Belt preferred
Overall 8-13 years experience in back office, BPO or Financial Services domain
4-7 years of project management and execution experience – running projects or workstreams independently in a project, PMO or transition role
Exposure to transitions, work transfers, process migrations or change programmes in a global delivery / captive centre environment strongly preferred (US/EMEA or multi-geography stakeholder experience an advantage)

Technical Skills

Advanced Excel (pivots, lookups, data modelling) and Power BI for KPI dashboards and portfolio reporting; strong PowerPoint for executive-ready status packs
Hands-on experience with project management and collaboration tools – Jira, Confluence, SharePoint, MS Teams, MS Project or equivalent planning tools
Working knowledge of project management methodologies (waterfall, agile, hybrid) and of RAID, RACI and toll-gate / decision-gate governance
Basic understanding of Tech, application and access / infrastructure dependencies on business projects helpful

Leadership & Behavioral Competencies

Strong planning, organising and analytical skills; able to turn fragmented inputs into a clear plan, a clean data set and an actionable insight
Working understanding of Project, Change & Transition Management frameworks, principles and best practices, with the discipline to apply them consistently
High attention to detail and ownership – follows actions, evidence and sign-offs through to closure without being chased
Adaptability and composure in ambiguous, fast-changing environments with evolving stakeholders and requirements
Clear, confident written and verbal communication for cross-cultural and cross-functional stakeholder groups, including senior audiences
Collaborative team player who proactively supports Project Managers and Head of Projects and constructively challenges where data tells a different story

Key Relationships

Head of Projects and Project Managers in the Projects team (GCD)
Business Leads, GPOs, Client Delivery Leads and Transformation Leads across LoBs and GCD locations
Tech PMO / PDT and Tech Leads supporting business change and transition projects
Control Tower and Workforce Planning; Talent Acquisition, Academy (KC/KT), IT, Risk, Legal & Compliance, Finance and Human Resources

What We Offer

We are committed to supporting your development, advancing your career, and providing benefits that matter to you.

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.

Our Global Benefits Also Include

Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday!
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Plus additional local benefits depending on your location

Alter Domus is an Equal Opportunity Employer: Equity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)

Project Management Senior Officer