The Opportunity

Join our Acceleration Center Manila and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You'll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We'll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As an AES SAP SD Manager, you will play a pivotal role in consulting services for SAP Customer Relationship Management applications, analyzing client requirements, implementing CRM software solutions, and providing training and support for seamless integration. Within our Digital Core Modernisation practice, you will enable clients to optimize customer relationship management processes, enhance customer satisfaction, and achieve their strategic objectives. As a Manager, you will motivate, develop, and inspire your team to deliver quality outcomes. You are responsible for coaching and leveraging team members strengths to meet client expectations. You lead with integrity and authenticity, articulating our purpose and values meaningfully. You embrace technology and innovation to enhance delivery and encourage others to do the same.

In this role at PwC Acceleration Center Manila, you will take ownership of projects, confirming their successful planning, budgeting, execution, and completion. You will partner with team leadership to validate collective ownership of quality, timelines, and deliverables. You will also address conflicts or issues, engaging in conversations with clients, team members, and other stakeholders, escalating where appropriate. This opportunity allows you to develop skills outside your comfort zone and encourage others to do the same, contributing to the success of our firm.

Responsibilities

Analyzing client requirements to implement SAP Customer Relationship Management (CRM) solutions effectively
Leading teams in the strategic planning and execution of CRM software deployment
Providing training and support to clients for seamless integration and utilization of SAP CRM applications
Enhancing customer relationship management processes to improve client satisfaction and achieve strategic objectives
Managing project planning, budgeting, execution, and completion to meet client expectations
Developing and mentoring team members to leverage their strengths and improve performance
Utilizing business process consulting skills to optimize operational efficiency for clients
Building and maintaining client relationships to identify and address customer needs and challenges
Promoting the adoption of innovative technologies and practices within client engagements
Confirming data integrity and compliance within CRM frameworks and solutions

What You Must Have

At least a Bachelor's degree
At least 7 to 11 years of experience
Oral and written proficiency in English required

What Sets You Apart

At least one of the following: One or more SAP certifications in SAP Customer or S/4HANA customer-facing solutions, including Sales, Service, Commerce, or Customer Data platforms
Demonstrating proficiency in SAP Cloud for Customer and SAP CRM
Utilizing business process consulting and improvement skills
Excelling in customer relationship management and engagement
Managing deployment and design implementation effectively
Embracing change and fostering innovation within teams
Developing strategic questioning and analytical thinking skills

AES SAP SD Manager (AC Manila)