BFSI (Banking, Financial Services & Insurance)

Work Setup: Onsite

Salary Package: ₱23,000

Job Overview

We are looking for a motivated and customer-focused Customer Service Representative (CSR) to join our BFSI account

As a CSR, you will assist customers with banking and financial service-related inquiries, provide accurate information, resolve concerns, and ensure a smooth and positive customer experience. This is a great opportunity for candidates with customer service experience who want to build a career in the banking and financial services industry.

Key Responsibilities

Handle customer inquiries and concerns professionally and efficiently.
Provide accurate information regarding banking and financial services.
Assist customers with account and service-related requests.
Identify customer needs and provide appropriate solutions.
Document customer interactions accurately in the system.
Follow established policies, procedures, and quality standards.
Maintain confidentiality when handling customer and financial information.
Deliver excellent customer service and meet established performance targets.

Qualifications

High School Graduate or Senior High School Graduate
At least 6 months Customer Contact Experience (CCE)
B2 CEFR English proficiency
Strong verbal and written communication skills
Customer-service oriented with good problem-solving skills
Basic computer and typing skills
Willing to work onsite
Willing to work in a BFSI account

Compensation

Salary Package: ₱23,000

Why Join

If you're looking to grow your career in the Banking, Financial Services, and Insurance (BFSI) industry, this opportunity offers a chance to develop valuable customer service and financial-services experience with Teleperformance.

Interested applicants are encouraged to apply and take the next step in their BPO career!

Financial Services Customer Service Associate