About the Role

We are seeking a detail-oriented and organized Referral Coordinator to manage the referral process and coordinate care between patients, healthcare providers, insurance companies, and other healthcare facilities. The ideal candidate will have experience with U.S. healthcare workflows, insurance verification, referrals, authorizations, and EMR/EHR systems.

Key Responsibilities

1. Medication & Clinical Support

Provide medication-related support to patients, providers, and pharmacies under established clinical protocols
Review and process medication refill requests, prescription clarifications, and prior authorization documentation
Coordinate with healthcare providers regarding medication updates, refill approvals, and dosage changes
Perform medication reconciliation by reviewing provider notes and patient records

2. Documentation & Compliance

Maintain accurate and timely documentation within EMR/EHR systems
Ensure strict compliance with HIPAA and PsychPlus policies
Identify and escalate clinical concerns to supervising providers when required

3. Communication & Coordination

Handle inbound and outbound calls, messages, and emails professionally and promptly
Support medication adherence follow-ups and patient education within scope of practice
Collaborate effectively with interdisciplinary teams in a fully remote environment

Required Qualifications

1–2 years of experience in clinical nursing, telehealth, medication coordination, RCM, or related healthcare roles
Solid understanding of medications, pharmacy workflows, and clinical documentation
Excellent verbal and written English communication skills
Ability to work full-time weekday shifts (Monday–Friday) aligned with U.S. business hours
Strong attention to detail and ability to work independently