Overview

The Revenue Assurance and Risk Management Assistant Manager will be responsible for ensuring that revenue risks & any potential revenue leakage is timely identified and addressed, implementing established processes to audit internal controls across the entire revenue cycle.

Functions and Responsibilities

Lead for Revenue Assurance Risk Control and Mitigation, to monitor all revenue streams and ensures that the team activities cover all scopes of the organization's services (new and existing)
Analyze large datasets to identify discrepancies, anomalies, and potential revenue leakages in billing systems, contracts, customer accounts, and financial reports.
Creates and reviews Revenue Assurance and Risk Management Business Processes
Leads the creation and improvement of Revenue Assurance Systems, Tools and Activities
Leads the incident management role to address revenue impacting issues and ensure that revenue leakage risk mitigation will be implemented.
Acting as a Revenue Assurance Subject Matter Expert on projects / initiatives that could impact the end-to-end billing architecture or existing RA controls.
Responsible for performing key business audits including compliance with regulations concerning revenue impact to the organization
Ensuring are new tools are in line with expectations. Work closely with the UAT team to help development test plans.
Speaking to the business across Sales, Marketing, IT/Technology, Operations, Legal, and Finance teams to ensure revenue assurance best practices are aligned with different stakeholders
Measuring and tracking KPIs and outcomes against standards, while planning and taking corrective action where required.

Employment Standards

Minimum 6- 8 years of work experience in either revenue assurance, audit and/or data analysis and at least 2–3 years in a supervisory or team leadership role
Working knowledge of tools such as SQL, MS tools (Excel, Access etc.) and Tableau

Job Skills & Qualifications

Highly knowledgeable and experienced on all facets of revenue assurance covering key principles related to controls for network components, IT systems, business processes, reconciliations, financial performance, and reporting.
Telecom Business Knowledge (CRM, Billing System, Charging System OCS/OFCS, Mediation, Provisioning, Network activation, SIM Lifecycle, Number Management, Product Catalogue, Dealer/Distributor processes, Interconnect and Roaming)
Investigation & Problem Solving (Incident investigation, Fraud and abuse awareness, Root cause identification, Corrective Action Plans and Preventive Action Plans)
Audit and Compliance (Internal Audit coordination, External Audit support, Regulatory compliance, Control documentation, Evidence gathering and Audit issue remediation)
Project & Change Management (New Product Risk Assessment, Type Approval participation, Project governance, UAT participation, Requirement review and Business Impact Assessment)
Risk Management (Enterprise Risk Management concepts, Risk identification and assessment, Risk and Control Matrix development, Root Cause Analysis and Control testing/effectiveness reviews)
Internal Controls & Governance (Control framework design, Policy & procedure review, Governance implementation, Compliance monitoring, Process standardization and Change Management controls)
Proactive critical thinker with effective planning, scheduling and time management skills
Highly effective written & verbal reporting (communication) skills
Strong Data Analytics and Data Science skills to identify patterns and draw meaningful conclusions
Ability to liaise with the business on issues of business performance related to revenue assurance.
Highly proficient in SQL, Microsoft Excel, and other relevant data analysis tools

We regret to inform that only shortlisted candidates will be notified.

Revenue Assurance & Risk Management Assistant Manager