Outlook, Microsoft Office, Excel, Sops, work instructions, knowledge bases, Credit Process, Case Management, Teams, complaints and escalation systems, utilities-specific systems and processes, customer authentication, Empathy, privacy and data-security requirements, understanding of Hardship, de-escalation

SAP, Auto-billing, Order-to-cash processes, Import and export processes, Invoicing

SAP, Lean Six Sigma, Order to Cash, Analytical Skills, English Language, Japanese Language

case management software , CRM ticketing systems, Microsoft Office Word, Fluent in English and Spanish

Problem Management, Customer Service Tools, CRM Tools