Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

The Recruitment Team Lead is responsible for managing non-exempt employees and improving the production and efficiency of the recruitment support team. They will review and develop process guides, be involved in day-to-day tasks and operations and be a first level of support for all escalations. The Team Lead will also be responsible for maintaining multiple spreadsheets and databases, providing customized analysis and reporting of the data, and acting as a liaison between the customers and suppliers of information. This is a fast paced, metrics-managed environment. Success will be measured by the overall performance of the team against specified metrics.

Key Responsibilities

Gain a fundamental understanding of each assigned position within the Coordination Group
Operate as a liaison between management and the Coordination team
Serve as an escalation point for the recruitment support team project coordinator
Oversee daily team activity and ensure all objectives are achieved
Record daily team performance results and generate production data reports
Interpret data and identify trends
Improve the report structure and/or model new reports
Improve upon current documentation standards and quality control
Coach performance, mentor and develop recruitment support team members, including creating goals and using disciplinary action as needed
Work on Ad-hoc projects
Manage workload distribution
Carry an individual contributor workload at times
Lead weekly team meetings
Present to leadership and clients
Complete other duties as assigned by management

Required Technical And Professional Expertise

At least 6+ years experience in local recruitment and/or RPO setting
At least 6+ years experience leading/managing team of recruitment professionals
At least 6+ years experience with computers, with working proficiency in Word, Excel, PowerPoint, Internet and database applications
At least 6+ years experience with data manipulation for reporting purposes
At least 6+ years experience with documentation or technical writing
Fluency in English

Recruitment Team Lead (RPO)