We in AyalaMalls are looking for passionate individuals who want to make an impact. As we re-define our malls, this transformation is more than just a facelift—this is a visionary re-invention. It's a complete reimagining of how we serve communities, connect people, and elevate the retail experience.

As an Operations Senior Associate Manager, you will be responsible for the following:

Job Scope

Strategic Management and Direction

Support the Operations Manager or General Manager in communicating and executing the strategic objectives and operational direction of the assigned mall.
Assist in aligning operational initiatives with overall business goals and organizational priorities.
Ensure that operational activities support efficient mall management and excellent customer experience.

Operational Management

Assist in the day-to-day management and administration of mall operations.
Support the execution of operational processes across:
Mall Operations
Safety, Security, and Sustainability
Facility Management
Conduct and monitor daily mall inspections (opening, mid-shift, and closing) to ensure compliance with established operational procedures and standards.
Maintain high-quality property standards through regular inspections and preventive maintenance programs covering cleanliness, lighting, air-conditioning systems, equipment, assets, parking areas, service areas, restrooms, and common spaces.
Support the implementation of cost-saving initiatives and sustainability projects to optimize Direct Operating Expenses (DOEs).

Safety, Security, and Risk Management

Identify, document, and communicate Health and Safety risks that may affect employees, merchants, contractors, mall patrons, and the general public.
Assist in ensuring compliance with health, safety, security, and environmental standards.
Support security teams in effectively handling customer, merchant, and visitor concerns, disputes, and conflict situations while minimizing operational disruptions.

Data Analysis and Reporting

Gather, document, and analyze operational data and performance metrics.
Prepare recommendations for process improvements based on operational findings and performance trends.
Prepare and submit regular operational reports, including:
Summary of Daily Operations Inspection and Monitoring
Summary of Cost-Saving Initiatives and Projects
KRA Setting and Monitoring for Operations Staff
Monitor operational performance and support management in decision-making through accurate reporting.

Stakeholder and Merchant Coordination

Coordinate with merchants, contractors, and service providers to ensure compliance with mall policies and operational standards.
Support operational concerns and facilitate resolution of issues affecting smooth mall operations.
Foster positive working relationships with internal and external stakeholders.

Team Support and Leadership

Provide guidance and support to Operations staff in the execution of operational activities.
Assist in monitoring team performance, productivity, and compliance with established procedures.
Perform other duties and special projects as may be assigned by Management.

Qualifications

Education:

Bachelor's Degree in Business Administration, Engineering, or any business- or technical-related course.

Experience:

Minimum of four (4) years of relevant experience in Operations Management, preferably in the retail, mall, or property management industry.

Skills:

Proficient in Microsoft Office applications, particularly Word, Excel, PowerPoint, and Visio.
Knowledge of enterprise systems such as SAP, Oracle, or similar platforms is an advantage.
Strong verbal and written communication skills, including presentation, facilitation, negotiation, and training.
Good project management, planning, leadership, and people management capabilities.
Working knowledge of business operations and financial fundamentals.
Strong analytical, problem-solving, and stakeholder management skills.

Operations Senior Associate Manager (CEBU)