We in Ayala Malls are looking for passionate individuals who want to make an impact.

As we redefine our malls, this transformation goes beyond enhancing spaces—it is a visionary reinvention. It represents a complete reimagining of how we serve communities, connect people, and elevate the mall experience.

Job Summary

The Mall Operations Associate Manager plays a key role in driving the daily operations, safety, and service excellence of the assigned mall property. This role supports the execution of operational strategies, ensures that facilities and common areas meet Ayala Malls quality standards, and strengthens customer and merchant satisfaction.

Operations Associate Managers work closely with Operations, Facilities, Security, and Administrative teams to maintain operational efficiency and elevate the overall performance and experience within the mall.

Key Responsibilities

The Operations Associate Manager is responsible for overseeing daytoday operational activities, enforcing safety and facility standards, supporting costefficiency initiatives, and ensuring seamless mall operations. This role helps drive service excellence, risk management, and highquality property standards.

Job Scope

1. Strategic Alignment

Assist the Operations Manager or General Manager in cascading operational strategies, key goals, and departmental objectives.
Support the implementation and monitoring of operational plans across mall departments.

2. Mall Operations & Facility Management

Support daily operations across the following areas:
Mall Operations
Safety, Security, and Sustainability
Facility Management
Conduct daily mall walkthroughs (opening, midshift, closing) to ensure merchant and service provider compliance with operational standards.
Support costsaving and sustainability initiatives that contribute to reducing Direct Operating Expenses (DOEs).
Assist in maintaining property standards through routine checks and preventive maintenance activities, ensuring optimal conditions of cleanliness, lighting, temperature, equipment, and common areas.

3. Safety, Security & Risk Management

Identify, document, and escalate Health & Safety risks affecting employees, merchants, contractors, mall patrons, and the general public.
Support the security team in managing disputes, incidents, and operational disruptions involving tenants or customers.

4. Data Analysis, Reporting & Process Improvement

Assist in analyzing operational data to identify root causes, trends, and improvement opportunities.
Prepare and submit the following reports:
Daily Operations Inspection & Monitoring Summary
CostSaving Initiatives & Project Summary
KRA setting and monitoring updates for Operations Staff
Support the preparation of presentations, technical briefings, validations, and administrative documentation.

5. Other Duties

Execute managementassigned tasks aligned with operational requirements and organizational objectives.

Qualifications

Graduate of BS Business Administration, Engineering, or any related business/technical course
Minimum 3 years of experience in Operations Management in retail or property management
Proficient in MS Office (Word, PowerPoint, Excel, Visio); familiarity with SAP or Oracle is an advantage
Aboveaverage communication skills (negotiation, presentation, facilitation, writing)
Strong project management, planning, people management, and leadership capabilities
Solid understanding of financial and business processes within an organization

Join Us

If you're driven to lead operations and elevate customer experiences in a dynamic retail environment, we invite you to apply and build Amazing with Ayala Malls.

Mall Operations Associate Manager (Cebu)