THE COMPANY

Singlife Philippines is a mobile-first life insurance company on a mission to make financial independence achievable for every Filipino.

Through modern technology, we provide insights, guidance, and solutions—all via mobile devices—so Filipinos can get the right financial protection when they need it. From emergencies and loss of income to high medical bills and future goals like education or retirement, Singlife ensures money is there when it matters most.

As a subsidiary of Singlife Singapore, we combine the agility of a start-up with the strength of a trusted regional brand. Through our growing portfolio of partnerships, including trusted platforms like GCash, AUB's HelloMoney, and Hello Pag-IBIG, we're making meaningful insurance more accessible to the wider market.

At Singlife, we're not just building products. We're democratizing access to financial protection, one Filipino at a time.

JOB OVERVIEW

The Financial Operations Analyst is responsible for ensuring accurate and timely reconciliation of financial transactions with commercial partners, including digital wallets, banks and other distribution channels such as GCash, Maya, AUB, and similar partners. The role will manage end-to-end partner reconciliations covering revenue sharing, platform fees, commissions, transaction settlements, receivables, payables, and dispute resolution.

This position serves as a key control function within Finance and Operations, ensuring financial accuracy, completeness of partner settlements, and timely identification and resolution of discrepancies.

RESPONSIBILITIES & DUTIES

Partner Reconciliation & Settlement

Perform daily, weekly, and monthly reconciliations of financial transactions with external strategic partners.
Validate revenue-sharing computations, commissions, platform fees, settlement amounts, and partner invoices against contractual agreements and supporting records.
Reconcile partner transaction reports against internal systems, accounting records, and actual bank settlements.
Investigate, resolve, and document reconciliation variances, exceptions, and unmatched transactions in a timely manner.
Ensure the timely and accurate processing of partner settlements, collections, and related financial transactions.
Prepare and issue manual official receipts or other applicable collection documents, as necessary, in accordance with Company policies and regulatory requirements.
Maintain complete and accurate reconciliation schedules, supporting documents, and settlement records for audit and reporting purposes.

Revenue Share Management

Compute, review, and validate revenue-sharing arrangements (i.e. Profit Sharing Computation) in accordance with approved contractual agreements and commercial terms.
Monitor partner earnings, commissions, rebates, incentives, platform fees, and other applicable revenue-sharing arrangements.
Ensure the accurate computation, accrual, and recognition of partner-related revenues and expenses in coordination with the Finance Team.
Review and reconcile revenue-sharing computations against actual transactions, contractual provisions, and accounting records.
Coordinate with Finance, Growth, and other relevant business teams to resolve revenue-sharing discrepancies and process necessary adjustments.
Maintain supporting schedules and documentation for revenue-sharing computations and settlements.

Premiums Receivable, Accounts Receivable & Accounts Payable Monitoring

Monitor partner-related premium receivables and other outstanding balances to ensure timely collection and settlement.
Track partner payables and ensure payments are processed accurately and within agreed contractual terms.
Prepare and maintain receivables and payables aging reports, including regular follow-ups on overdue balances and unresolved items.
Ensure that receivables and payables subsidiary schedules and aging reports are reconciled with the General Ledger balances upon completion of the monthly closing.
Prepare and endorse the necessary journal entries for adjustments arising from partner reconciliations, subject to review and approval by the appropriate Finance personnel.
Investigate and resolve long-outstanding balances, unidentified collections, and other reconciling items.
Assist in cash flow forecasting by providing expected collections, partner settlement obligations, and other relevant financial information.
Ensure the timely submission of reconciliation schedules and supporting reports in accordance with the Finance month-end closing timetable.

Financial Controls & Risk Management

Establish, implement, and maintain effective reconciliation controls, procedures, and documentation standards.
Identify reconciliation gaps, process inefficiencies, control weaknesses, and potential financial risks, and recommend appropriate corrective actions.
Ensure compliance with internal control requirements, accounting policies, approved procedures, and contractual obligations with external partners.
Maintain proper audit trails and supporting documentation for all reconciliation activities, adjustments, and settlements.
Monitor and escalate significant reconciliation discrepancies, overdue balances, and unresolved financial exposures to Finance Management.
Support internal and external audit requirements by preparing reconciliation schedules, financial analyses, and supporting documentation.
Assist in the implementation of process improvements and automation initiatives to strengthen reconciliation accuracy, efficiency, and controls.

Cross-Functional Collaboration

Work closely with Finance, Operations, Product, Technology, Growth, and Partner Management teams to ensure accurate and timely reconciliation of partner transactions.
Coordinate directly with external partners to investigate and resolve reconciliation discrepancies, settlement issues, and financial disputes.
Facilitate alignment among relevant teams on transaction reporting, data requirements, reconciliation methodologies, and settlement processes.
Support the implementation of new products, distribution channels, and strategic partner integrations by ensuring that appropriate reconciliation processes, controls, and reporting requirements are established prior to launch.
Participate in discussions with internal stakeholders and external partners to resolve financial and operational issues affecting reconciliation and settlement activities.

Regulatory Compliance & Audit Support

Prepare and maintain reconciliation schedules, supporting documentation, and account analyses required for internal reviews, external audits, and regulatory reporting requirements related to accounts under the role's responsibility.
Ensure partner-related financial transactions, receivables, payables, and settlements are accurately reconciled, properly documented, and supported in accordance with accounting policies and controls established by the Controllers team.
Coordinate with Finance, Compliance, and other relevant stakeholders to address reconciliation-related audit findings, regulatory inquiries, and exceptions within the team's scope.
Assist in the resolution of audit observations and implementation of corrective actions related to partner reconciliations, settlements, and associated financial controls.
Provide timely reconciliation schedules, supporting documents, and account-related analyses required for statutory, regulatory, and financial reporting processes.

QUALIFICATIONS

Education

Bachelor's Degree in Accounting, Finance, Business Administration, Economics, or any related discipline.

Experience

Minimum of 3 years of experience in Financial Operations, Reconciliation, Accounting, Finance, Banking, Insurance, FinTech, or Payments Operations.
Experience managing partner settlements, revenue-sharing arrangements, and high-volume transaction reconciliations is preferred.
Experience working with digital wallets, payment gateways, banks, or financial service partners is highly desirable.

Specific Skills

Strong understanding of accounts receivable, accounts payable, and financial reconciliation processes.
Knowledge of revenue-sharing models, settlement operations, and financial controls.
Advanced Microsoft Excel skills, including Pivot Tables, XLOOKUP, SUMIFS, and data analysis techniques.
Experience using ERP, accounting, or reconciliation systems.
Strong analytical and problem-solving capabilities.

Personal Characteristics

High attention to detail and accuracy.
Strong sense of ownership and accountability.
Excellent organizational and time-management skills.
Strong communication and stakeholder management abilities.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Continuous improvement mindset with a focus on process optimization.

Certifications and Licenses

CPA designation is an advantage but not required.
Relevant certifications in accounting, finance, data analytics, or process improvement are an advantage