The Role

We are seeking a highly organized and operations-focused TikTok Client Success, Onboarding & Project Management to manage end-to-end client onboarding from signed contract to first live campaign. This role coordinates with Account Executives, pod leads, and Tech Support to track timelines, resolve blockers, ensure smooth client launches, and support the implementation of new TikTok projects, processes, training, and SOPs.

Key Responsibilities

Owns the end-to-end client onboarding playbook, from signed contract to first live campaign - building on PH SME/taxonomy foundation and keeping it current as the process evolves.
Runs onboarding hands-on for every new client: joins the kickoff call alongside the AE with a clearly defined lane (AE owns relationship/strategy; this role owns process, timeline, operational next-steps.
Defines and coordinates the full onboarding work stream per new client, AE handoff, technical setup, creative needs - and owns Tech Support (Shopify integration, inventory sync, category approvals) as part of that setup.
Acts as the central point of coordination across AE, pod leads, and Tech Support during onboarding - surfacing and triaging blockers before they slip the timeline.
Owns onboarding CRM/tracking hygiene - one system of record for every client's stage from signed contract to first campaign launch, visible to TT head and the AEs.
Holds AEs and pod leads accountable to the onboarding timeline through that tracking system, escalating stalled accounts before they become a client-facing problem.
Reports onboarding velocity and bottlenecks to TT head on a regular cadence, and recommends process fixes based on patterns across the pipeline.
Owns any new TikTok project or process from the AE side, scoping what changes for AEs and pod leads, communicating the rollout, and driving adoption on the account side.
Partners directly with PH SME on implementation. This role owns the underlying training and SOP design, this role owns getting it live and adopted across AEs and accounts.

Work Location / Setup

Remote