About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview:

The Accounts Payable Support Manager is responsible for leading teams in delivering accurate, timely, and consistent Accounts Payable support operations. This role provides day-to-day leadership, monitors team performance and service levels, manages operational escalations, and ensures adherence to established AP processes, policies, procedures, and controls. The role also drives continuous improvement, develops team capabilities, and partners with internal stakeholders to resolve operational issues and improve overall service quality.

Why Join This Team:

Lead a team supporting critical Accounts Payable operations within a global shared services environment
Drive process improvement initiatives that improve AP efficiency, accuracy, and service quality
Develop leadership, coaching, and people-management capabilities
Collaborate with cross-functional teams and stakeholders across a global organization
Gain exposure to Accounts Payable processes, enterprise systems, and operational excellence initiatives
Contribute to a team culture focused on accountability, teamwork, continuous learning, and continuous improvement

What You Will Do:

Lead, coach, and develop team members to achieve operational and individual performance goals
Provide day-to-day leadership and oversight for Accounts Payable support operations
Monitor team performance, productivity, quality, and key performance indicators
Ensure team deliverables are completed accurately and within established service level agreements
Manage operational escalations and work with the team to identify root causes and implement appropriate corrective actions
Ensure adherence to established Accounts Payable processes, policies, procedures, and controls
Identify opportunities to improve AP support processes, efficiency, accuracy, and service quality
Drive process improvement and operational excellence initiatives within the team
Monitor recurring issues and support the implementation of sustainable solutions
Collaborate with internal stakeholders and support teams to resolve operational concerns and maintain service quality
Lead and support hiring, onboarding, training, coaching, and continuous development of team members
Provide regular performance feedback and guidance to team members
Identify opportunities to improve team capability, productivity, and overall operational performance
Ensure consistent execution of processes and corrective actions across the team
Promote knowledge sharing, best practices, and continuous learning within the team

What You Need to Succeed:

College degree in Accounting, Finance, Business, or a related field is preferred
At least 5 years of relevant professional experience
Accounts Payable experience is required
Managerial or supervisory experience in a BPO, Shared Services, or Global Business Services environment is preferred
Experience leading or supervising teams in a structured, high-volume operations environment
Strong understanding of Accounts Payable operations and processes
Strong leadership, coaching, and people-management skills
Excellent communication, organizational, and problem-solving skills
Strong analytical and decision-making abilities
Ability to work in a structured, deadline-driven environment and consistently meet established SLAs
Strong attention to detail and commitment to accuracy, quality, and process consistency
Proficiency in Microsoft Excel and business or enterprise systems
Experience with Accounts Payable systems such as SAP, Oracle, E-Automate, or Concur is an advantage
Demonstrated continuous improvement mindset with the ability to identify opportunities to simplify, standardize, and improve processes
Strong customer service mindset with the ability to build effective relationships with internal stakeholders
English proficiency is required
Willingness to work on a third shift schedule

How We Set You Up for Success:

Structured onboarding and training on Accounts Payable processes, systems, policies, and procedures
Opportunities to strengthen leadership, coaching, and people-management capabilities
Exposure to global Accounts Payable and shared services operations
Opportunities to lead process improvement and operational excellence initiatives
Supportive team environment focused on collaboration, accountability, and continuous learning
Professional and skill-based development opportunities
Opportunities to work with cross-functional teams and global stakeholders
Shift premium for the assigned schedule

Accounts Payable Manager

Accounts Payable Support Manager