Earn a 20,000 Signing Bonus (*Terms and Conditions apply)

Join us and enjoy benefits designed to help you thrive:

Flexible hybrid work setup.
IT Equipment provided.
HMO Coverage starting from Day 1 for you and FOUR Free dependents.
Attractive retirement package with company matching.
Life and Accident Insurance starting Day 1.
24 annual PTOs, additional 6 once you reach your 5th year with us.
Competitive benefits with annual merit increase and incentives.
Continuous improvement for our employees (workshops, certification programs, learning sessions, etc.)

Accountabilities:

People and Performance Management

Ensure new employees are oriented to the organization, its policies, facilities, etc.
Ensure all work is completed according to established policies, procedures, and standards
Facilitate Employee Training and Development
Manage individual and team scorecard per month
Monitor, assess and provide feedback about employee's performance
Provide ongoing guidance to employees in the forms of ongoing coaching and mentoring
Conduct performance appraisal on a regular basis and participate in annual review process
Develop and implement PIP if performance is not adequate
Approve and monitor daily team attendance
Oversee, and as needed, support staff in activities to ensure timeliness and accuracy of relative output
Support and drive employee engagement and corporate social responsibility initiatives

Conflict / Crisis Management

Regularly review the needs of employees
Help, discuss, evaluate, and resolve personal and work issues among team members
Inform and monitor employees during times of crisis or disaster to assess situation
Inform the manager of the current situation of team members and recommend solution

Reporting

Operational and Process Management

Gain good understanding of the business to be able to monitor accuracy of work, identify opportunities to develop people, improve processes and drive results
Work in production to effectively coach and mentor team members as well as assist in production due to business requirements i.e., volume influx, staffing issues etc.
Develop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operations
Review, develop and implement process improvements, departmental goals, and objectives
Conduct monthly operations review and execute action items agreed with the manager and business unit partners
Manage multiple processes or work functions simultaneously
Monitor and manage workload and assignments of the team
Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions
Manage and facilitate the corrective action process, partnering with the Manager
Process audit – support annual process audit activities
Operations Standard – support compliance with established processes
Complete other duties as assigned

Qualifications:

Candidate must possess Bachelor/College degree
Preferably with 1-2 years of leadership experience
Preferably with experience in handling Sales calls-related team/program
Strong people and stakeholder relationship management skills
Excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization
Amenable to work on a night shift or flexible schedule
With excellent work ethics and can easily adapt to CI and Agile Culture
Detail oriented and project management skills
Proven success at managing change
Strong organizational, prioritization and delegation skills
Proven problem solving and analytical skills
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

B2B Sales Team Leader