About the role

As an Inside Sales Rep, you'll help drive user adoption of Shipstation for e-commerce shipping processing and automation. They are responsible for clear communication to prospective ShipStation users and will assist merchants throughout the trial process - showing ShipStation value, understanding their business objectives, and helping turn trial users into subscribers. ISRs will interact with Sales, Marketing, and Support teams, and will be customer advocates in regards to future product enhancements.

Successful candidates will be comfortable making a high volume of phone calls to interested merchants, and can concisely show the value of ShipStation to their business. They will become product experts and will be enthusiastic about interacting with entrepreneurs and their growing businesses daily.

About the Team

The Inside Sales team is a growing team of Inside Sales representatives that help ecommerce sellers fulfill their products to their buyers using the most efficient and economical path. Inside Sales Representatives conduct demonstrations and manage opportunities in their pipelines. We are looking for driven folks with inside sales experience or someone looking to grow in their sales career to join our growing Inside Sales team. The Inside Sales Representative position reports to our Inside Sales Manager.

What will you be doing

Assess needs and interests of new trial merchants to determine if they are a good fit for Shipstation. This involves understanding a customer's pain points and the value that Shipstation can bring to their business.
Work to close deals by overcoming objections and persuading customers to become long term customers.
Have a deep understanding of the product and its features so that the ISR can articulate features, benefits, and unique selling points effectively.
Maintain relationships throughout the trial period, encourage repeat business, and upsell additional features.
Often collaborate with peers and other departments such as marketing, support, and product development to maintain a competitive advantage and improve their performance.
Keep detailed records of sales activities, performance metrics, and provide regular reports to your Inside Sales Manager on results, trends, and opportunities.
Be proficient in using sales automation tools, CRM software, and other technology platforms to streamline processes and enhance productivity.

What are we looking for

Bachelor's degree in Business or related field of study a plus
Minimum of 1-2 years of SaaS sales experience working as an inside sales representative.
Track record of over-achieving sales goals
Tenacity to make high volumes of calls to warm leads - this is a call driven role
Excellent telephone and personal demeanor
Strong ability to work cooperatively on a team with other sales representatives
Effective listening and presentation skills
Must have strong organizational, written, and oral communication skills
Must be able to describe products and match their advantages to customer needs

What will make you stand out

Industry experience in eCommerce, transportation and/or logistics preferred

The Tech

Working knowledge of G-suite and Microsoft 365
Experience with Salesforce and Salesloft