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About Our Client

Our client is a leading Philippine e-commerce platform serving millions of customers nationwide. The business leverages technology, data, and customer insights to enhance platform engagement, optimise user experiences, and drive sustainable growth across its ecosystem.

Job Description

Gather, validate, and analyze customer and transaction data to support business reporting requirements
Prepare recurring performance reports, scorecards, and management updates across customer engagement initiatives
Maintain reporting accuracy by monitoring data quality, identifying anomalies, and resolving data discrepancies
Support the measurement of customer activity trends, purchasing behaviour, and campaign outcomes through structured analysis
Develop and enhance automated reports and visualisation tools to improve decision-making efficiency
Perform customer segmentation and profiling exercises to support targeted business initiatives
Translate large datasets into clear insights that help stakeholders understand customer patterns and opportunities
Assist with forecasting, trend monitoring, and performance tracking across key business metrics
Work with internal teams to respond to ad hoc reporting requests and analytical projects
Contribute to continuous improvement initiatives by identifying reporting enhancements and process efficiencies

The Successful Applicant

2-4 years of experience in analytics, business intelligence, CRM, customer lifecycle, loyalty, retention, marketing analytics, or a similar data-driven role
Strong SQL skills with experience extracting, manipulating, and analyzing large datasets
Familiarity with CRM platforms, marketing automation tools, and customer engagement systems
Experience using BI and data visualisation tools such as Tableau, Power BI, Looker, or equivalent platforms
Proven ability to analyse customer behaviour, engagement trends, campaign performance, and business metrics to generate actionable insights
Exposure to customer loyalty programmes, rewards ecosystems, membership initiatives, retention campaigns, or lifecycle marketing activities
Experience building dashboards, automating reporting processes, or supporting business performance reviews
Excellent communication skills with the ability to present findings clearly to both technical and non-technical stakeholders

What's on Offer

Competitive salary package and performance-based incentives
Comprehensive healthcare and wellness benefits
Flexible or hybrid working arrangement
Exposure to high-impact customer engagement and loyalty initiatives
Opportunity to work with cross-functional teams across growth, marketing, operations, and analytics
Strong career progression and internal mobility opportunities
Dynamic, collaborative, and technology-driven work environment
Ongoing learning and professional development support
Opportunity to contribute directly to customer growth and business performance strategies

Quote job ref: JN-092026-7103771

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