Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today!

Principle Accountabilities (Key Result Areas)

Lead clients by providing overall proactive management for all technical related issues by

leveraging standardized procedures and best practices for support to resolve production

issues quickly.

Will lead projects from conception through launch by managing client and internal

stakeholder expectations around the solution, timelines, issues, risks, migration strategy

and go-live support.

Develop and report upon key performance metrics that show valuable client and IT

engagement statistics that help drive overall success for each client.

Create and maintain strategic relationships with key stakeholders within our customer

organizations, including the IT Directors, CIO, and Line of Business leaders as well as

technology professionals.

Build on client intimacy and become a reference / consultant for customers.
Will demonstrate a deep understanding of the market forces affecting our clients and

offers insight into new ways of achieving objectives.

Must be a change agent by articulating the case for change and helping our clients evolve

by leveraging IT differently for better business outcomes.

Is responsible for sustainable growth through routinely partnering with Services Sales and

other Services personnel to strategize on ways to create new opportunities within the

accounts they service.

Is responsible for the profitability of our services through portfolio management including

contract consumption, contribution margin, operational expense management, and revenue

growth, all in a manner consistent within Company legal, fiscal and personnel policies.

Occasionally leads sharing of best practices and guidance with team community
Consistently establishes and maintains working relationships with internal support

delivery teams, customer support teams, customer contracts and materiel representatives

Frequently establishes and maintains relationships with Field Sales and internal client lines

of businesses.

A
Outstanding customer service skills, as well as excellent verbal and written

communications skills.

Demonstrated ability to be a team player and a willingness to lend a hand with any

project

Ability to manage multiple projects, activities and tasks simultaneously
Ability to travel a plus
Ability to work off-hours as required, and participate in a 24/7 on call rotation

Attributes & Attitude

Outstanding customer service skills, as well as excellent verbal and written

communications skills.

Demonstrated ability to be a team player and a willingness to lend a hand with any

project

Ability to manage multiple projects, activities and tasks simultaneously
Ability to travel a plus
Ability to work off-hours as required, and participate in a 24/7 on call rotation

Must have the personal communication and presentation skills that will represent

the company professionally to outside agencies, financial institutions, business

partners, employees and customers.

Bachelor's Degree in Computer Science and/or a combination of equivalent

experience: 7 - 10 years experience in an IT services or consulting, with a strong

understanding of Corporate account support.

Fundamental knowledge in two or more of the following: Mobility, application

development, cloud, network and desktop/server operating systems, information

worker applications, database systems, messaging, management and operations and

security.

IT Project Management background

If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Technical Account Manager