The Senior MAC Engineer (JAMF Pro) is responsible for project support and advanced troubleshooting of Macintosh enterprise system deployments. They should have advanced skills in Macintosh enterprise configuration and maintenance. The position requires a responsible, self-motivated, well-organized individual with the ability to handle multiple concurrent projects while adapting quickly to rapidly changing priorities.

Responsibilities and Duties:

Support macOS deployment technologies to a worldwide enterprise
Jamf Pro configuration, troubleshooting, and maintenance
Infrastructure management for macOS deployments
Provide rapid response to Mac system issues and outages
Provide Tier III support to Level II and Field Teams
Troubleshoot macOS Deployment failures.
Basic LAN/WAN troubleshooting
Develop and troubleshoot Bash Scripts
Implement Mac system delivery security policies
Perform advanced troubleshooting of Mac systems with cross-functional teams to research, develop, and implement enterprise wide solutions
Perform other related duties as assigned
Provide support for critical systems, perform scheduled maintenance, and deployments in a 24x7 operations environment as required
Produce technical and operational documentation

Qualifications:

4+ years macOS Knowledge
4+ years Managing deployments
3+ years Change Management
3+ years shell script experience
4+ years of Jamf experience or Jamf 300 Certification
1+ Service Now or equivalent ticketing system experience
5+ years of related technical support experience.
1+ years Apple Enterprise Technologies
LDAP/Active Directory Experience
ITIL Knowledge
AWS Experience (preferred)
Jamf Cloud Experience
Apple Certification
BS Computer Science or Equivalent experience (preferred)
Networking/Firewall/NAT Experience
Ability to work in a 24x7 on-call after hour rotation environment
Good understanding of change management

Required Soft Skills:

Excellent communication and interpersonal skills
Strong problem-solving and analytical skills
Ability to work independently and as part of a team
Willingness to learn and adapt to new technologies
Attention to detail and commitment to accuracy

Work Arrangement

Hybrid set-up in Mall of Asia Business Complex
Shifting/Rotating schedule including graveyard shift