training needs analysis , Excel, Research, Curriculum Course Design, Analytical Ability, Stakeholder Partnership, Customer Service Domain Expertise, Proficiency in Word, Content Development, And Powerpoint, Tech Functional Knowledge, Training Delivery

Performance Tracking, Project Management, Coaching, Stakeholder Collaboration, Content Development, Curriculum Delivery, Presentation, Mentoring

Change management, Agile Project Management, Customer service, CRM ICE system, Training and education, Salesforce, Order Management, SAP Centerpiece, E-learning tools

Learning Management Systems (LMS), tax software , Power Bi, Data Analytics, Articulate 360, Kahoot, Canva, Instructional Design Methodologies, Adobe Acrobat, Ms Office Suite, Sharepoint, Virtual Facilitation Platforms