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Payroll Operate Services: Payroll Central Coordination Manager

General spec plus

10+ years experience of payroll coordination across APAC countries (Australia, New Zealand, Singapore, Malaysia, Indonesia, Thailand, Vietnam) preferred

EY grade/level: Manager (Rank 32)

Specific duties/responsibilities:

Collaborating with the operations lead in daily activities such as project management, resolution of escalations, and payroll governance
Partner with global EY Internal Payroll teams to ensure payrolls are delivered according to contractual requirements in terms of timeliness, quality and in line with the agreed service levels
Create and maintain control documentation, process flows and procedures
Dealing with escalations from the clients and advising the Payroll leadership team concerning potential risks relating to payroll
Management of communications with both the client and the EY local teams
Assisting with the contracting requirements such as variations in scope requests, Change Request Notes, Prime Sub Memos, etc.
Assisting with monthly financials such as preparing budgets and issuing invoices
Preparing and reporting on a regular basis to clients on agreed SLAs
Maintaining access for clients and EY local teams to relevant platforms used in the engagements
Preparing annual calendars for global payroll clients
Preparing consolidated reports centrally for delivery to client, e.g. monthly consolidated tax file
Assistance with issue resolution with local teams and communications with clients
Maintain and update issue logs for each engagement
Requesting information from local countries regarding payroll delivery, consolidating responses and sharing with the client
Preparation of project plans and weekly status updates
Assisting with other ad hoc requests as they come up

Requirements:

Previous experience in the relevant payroll environment
Strong attention to detail
Excellent communication skills
Proficient computer skills

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GDS Tax - Payroll Manager