About TaskUs: TaskUs delivers outsourced digital services that power the companies shaping the future. By combining specialized human talent and intelligent technology, we solve complex operational challenges for global category leaders within AI, autonomous vehicles (AV), robotics, social media, financial services, healthcare, and beyond. We enable our clients to elevate their customer experience, protect their platforms, and grow their brands.

IT Help Desk (Apple Support)

What can you expect in an IT Help Desk (Apple Support) role with TaskUs:

As an IT Help Desk (Apple Support), you will be responsible for providing technical support and assistance to employees within our organization who use Apple devices. You will troubleshoot hardware and software issues, configure devices, manage system updates, and ensure seamless operation of Apple products across the business environment.

You will be handling technical support requests from end users and IT professionals alike, adapting your responses to the technical ability of your audience. You will rely on your skills and professional knowledge to respond to, and diagnoses incidents through discussions with users.

Key Responsibilities:

Provide timely and effective technical support to employees experiencing issues with Apple devices such as MacBooks, iPads, and other related devices.
Diagnose and resolve hardware and software problems on Apple devices, including but not limited to connectivity issues, software glitches, and system errors.
Perform incident triage and escalate or resolve based upon incident scope.
Answer incoming support inquiries via various channels (chat, phone, email, etc.)
Maintain ticket backlog, recording support activities in our HelpDesk ticketing system.
Keep up to date with knowledge base articles and other technical related documentation.
Other duties as needed or required.

Required Qualifications:

Proven experience as a Help Desk technician or other customer support role.
Must have strong experience with latest technologies with Macintosh systems and computers.
A minimum of six months of voice/phone support experience.
Tech savvy with working knowledge of Apple environments, MAC OS, line of business applications, Google Suite, and Microsoft Office with some Window OS.
Creative problem-solving skills with a willingness to speak up and ask questions.
Knowledge of Apple operating systems, proficiency in Active Directory, working knowledge of general IT infrastructure, Networking, and VPN basics.
Confident in English writing and oral communication skills to all audiences.
Extremely organized and has an excellent ability to communicate and solve problems.
Ability to work in a fast-paced environment with dynamic priority evolution.
Excellent customer service with a strong sense of urgency.
Has a can-do attitude and strong attention to detail.
Willing to work on a rotational shifting schedule.
Skilled in utilizing ITSM ticketing systems and Network Management Tools is a plus.

Education / Certifications:

Bachelor's Degree in Computer Science, Computer Engineering, Engineering Communications and/or equivalent experience.
ITIL qualification and MCP certification are also preferable but not required

Work Location / Work Schedule / Travel:

Las Pinas
100% onsite work setup
GY Schedule (Rotational as needed)

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.