Outlook, Excel, MS Office – Word, Powerpoint

Cms, Coaching and mentoring, Payroll templates, Team Management, Performance management, Human Resources knowledge, Baleen metrics, data reporting, Hold time, AHT

project management, operational and process management, conflict crisis management, process improvement, enterprise AI tools and technologies, performance appraisal, Reporting

Ms Office, AML Compliance, KYC process, Data Analysis, Operational Management, complex problem-solving, CAMS certification, Reporting

Ms Office, Leadership, Interpersonal Skills, Written Communication, Analytical Thinking, Workflow management tools, Problem-solving

Collections & Recovery, Team Leadership, Telecalling, Field Collections, Target Achievement, Team Handling, PTP Management, MIS Reporting, Dialer Management, Customer Handling