About this Position As a Customer Service Support Specialist, you will play a crucial role to ensure smooth and efficient order entry processing, customer purchase order management, and order tracking, ultimately enhancing the overall customer experience. Your work directly impacts the company's mission by providing essential support to our customers and maintaining strong relationships with business partners. Within our dynamic and supportive team environment, you will have the opportunity to engage in team projects, receive guidance and mentorship, and contribute to a culture of continuous learning and development. Your role offers a balance between structured tasks and opportunities for creativity and innovation, making it an exciting and rewarding position for individuals who are passionate about delivering excellent customer service and driving process improvements. Join us in shaping the future of customer service excellence and making a meaningful impact within our organization.

What You´ll Do

Execute day to day activities related to North American Customer Service operations in the area of HAT - Order Entry Processing, Customer Purchase Order Entry, Status of Order, and Order Tracking
Confer with customers via email in order to provide information about products and services, tracking of orders, or to obtain details of inquiries
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Manage business partners through governance calls and tools/process pulse checks
Provide operational/ad hoc tasks support and team project collaboration as needed
Perform Continuous Improvement tasks that will improve overall process

What makes you a good fit

Bachelor's Degree in Business Management/ Administration, but other relevant courses may still be considered
Preferably with a minimum of one (1) year related work experience in an Industrial Business-to-Business (B2B) role; Background from a Shared Service or Multinational Working Environment is an advantage
Knowledge in Microsoft Office (Outlook, Excel, Word, and PowerPoint) is required; SAP is highly preferred
Having a background in Continuous Improvement (e.g. Lean Six Sigma) and in any of the following digital skills (VBA Macros, SAP scripting, Power BI, Python) is an advantage
Excellent command of both spoken and written English; Must be a team player, detail-oriented, and have strong administrative skills
Amenable to work on a night shift schedule (9:00 PM to 6:00 AM), report on a hybrid work set-up in Ayala Avenue, Makati), and following US Holidays
Fresh graduates are welcome to apply

Some perks of joining Henkel

A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
Diverse national and international growth opportunities
Global wellbeing standards with health and preventive care programs
Gender-neutral parental leave for a minimum of 8 weeks
Employee Share Plan with voluntary investment and Henkel matching shares
HMO healthcare coverage plan
Provident Fund
Group Life and Personal Accident Insurance

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

Customer Service Support Specialist (North America)