Job Summary

The Managing Director, Solutions Design and Implementation leads the regional Customer Solutions organization and is responsible for driving profitable revenue growth through differentiated, high-value and customized customer solutions.

The role partners closely with cross-functional leads to develop complex, end-to-end solutions for regional customers, priority industry verticals and key growth areas such as Global Air Freight, premium B2B and specialized B2C. It also leads major regional strategic initiatives that strengthen FedEx capabilities and competitive positioning across APAC.

Working closely with a dedicated Sales and Solutions project team and an agile team of cross-functional experts, the Managing Director ensures opportunities are assessed and prioritized appropriately to deliver commercially viable customized solutions with velocity while building strong customer partnerships and strengthening Customer Solutions capabilities across the region.

Essential Duties / Responsibilities:

1. APAC Customer Solutions Leadership

Lead the APAC Customer Solutions strategy and organization in support of regional growth priorities.
Set clear priorities and strengthen the quality, consistency, and speed of solution development across APAC.

2. Revenue Growth & Customer Solutions

Partner with Sales and cross-functional leads to develop differentiated and customized solutions for complex customer needs and strategic opportunities.
Drive growth across key areas including Global Air Freight, premium B2B, specialized B2C, and priority industry verticals, ensuring solutions are commercially viable and operationally practical.

3. Strategic Customer & Industry Engagement

Build strong relationships with senior customer stakeholders and lead key customer discussions, solution workshops, and strategic opportunities.
Use customer, industry, and competitor insights to identify new growth opportunities and strengthen FedEx solutions.

4. Strategic Initiatives & Innovation

Lead major regional initiatives that support customer growth and strengthen FedEx capabilities, including Global Air Freight, Healthcare, Sustainability, and Cross-OpCo collaboration.
Encourage practical innovation and identify solutions that can be expanded across customers, markets, and industries.

5. Cross-Functional & Global Collaboration

Work closely with Sales, Marketing, Operations, Customer Experience, Revenue Services, Technology, Finance, and other teams to develop and deliver end-to-end customer solutions.
Collaborate with Customer Solutions teams across other regions to support global customers, share best practices, and ensure solutions can be delivered effectively.

6. People & Organizational Leadership

Lead, coach, and develop the APAC Customer Solutions team, building strong commercial, technical, consultative, and leadership capabilities.
Build a strong leadership pipeline and foster a culture of customer focus, collaboration, performance, innovation, and integrity.
Ensure all organizational activities are conducted to the highest ethical, professional, and integrity standards, in alignment with FedEx values, policies, and applicable requirements.
Ensures all organizational activities are completed to the highest ethical and professional standards.

The role is focused on commercial transportation and logistics solutioning, rather than technology solution architecture, with accountability for translating complex customer requirements into scalable, commercially viable operating solutions.

Knowledge, Skills and Abilities:

Bachelor's degree required; MBA or equivalent preferred.
10+ years of progressive commercial, solution design or supply chain leadership experience, ideally within logistics, transportation, e-commerce, contract logistics or related industries.
Proven experience leading multi-country solutioning, sales engineering, consulting or commercial organizations across Asia Pacific and supporting complex enterprise or strategic accounts.
Strong track record of designing and commercializing integrated customer solutions that deliver profitable growth, operational value and measurable customer outcomes.
Strong business acumen, strategic thinking, executive presence, stakeholder management and communication skills in a highly matrixed regional and global environment.