Are you a master of craftDo you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly Do you embrace a growth mindset We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makatiis an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand's signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Butler is responsible for delivering highly personalized, anticipatory, and discreet service to guests, particularly in suites and premium accommodations. As a key ambassador of Mandarin Oriental, the Butler ensures every aspect of the guest stay is tailored, seamless, and exceeds expectations, reflecting the brand's legendary luxury service standards.

In a pre-opening environment, the Butler plays a vital role in building service culture, participating in training, and ensuring readiness to deliver exceptional guest experiences from the outset.

Key Responsibilities

Guest Service & Personalization

Provide warm, personalized, and professional service to all assigned guests
Anticipate guest needs and preferences, ensuring proactive and intuitive service delivery
Maintain and update detailed guest profiles, including preferences, habits, and special requirements
Build strong relationships with guests, ensuring a memorable and personalized stay

Butler Service Delivery

Provide a full range of Butler services, including:
Guest arrival coordination and in-room check-in
Packing and unpacking of luggage
Garment pressing and wardrobe management
In-room dining coordination and service setup
Turndown service enhancements
Ensure all services are delivered discreetly, efficiently, and to the highest luxury standards

Guest Experience Management

Oversee the entire guest journey from pre-arrival to departure
Coordinate personalized itineraries, amenities, and experiences
Ensure VIP setups, amenities, and special arrangements are executed flawlessly
Handle guest requests and concerns promptly and professionally
Perform service recovery and ensure guest satisfaction at all times

Pre-Opening Responsibilities

Participate in intensive training programs, SOP familiarization, and service culture workshops
Assist in developing and refining Butler service procedures and standards
Take part in mock operations, role plays, and simulation exercises
Support preparation of Butler pantries, equipment, and guest amenities
Demonstrate flexibility in supporting pre-opening activities across departments

Coordination & Communication

Work closely with Club Floor, Front Office, Housekeeping, Concierge, F&B, Spa, and Engineering
Communicate guest preferences and special requests clearly across departments
Ensure seamless coordination for guest services and experiences
Participate in daily briefings and shift handovers

Financial Awareness & Upselling

Promote hotel services, experiences, and facilities to enhance guest satisfaction and revenue
Identify opportunities for upselling (dining, spa, transportation, experiences)
Ensure proper posting of guest charges where applicable
Maintain awareness of cost control while delivering exceptional service

Quality Assurance & Brand Standards

Ensure all services meet Mandarin Oriental's brand standards and luxury expectations
Maintain exceptional attention to detail in all guest interactions and service delivery
Ensure consistency and excellence across all Butler services
Follow all hotel policies, procedures, and audit requirements

Safety, Security & Confidentiality

Maintain strict confidentiality regarding guest information and preferences
Ensure guest safety and security at all times
Follow emergency procedures and respond appropriately to incidents
Adhere to hotel safety and compliance standards

Qualifications & Experience

Bachelor's degree in Hospitality Management or related field preferred
Minimum of 2–4 years experience in luxury hospitality, preferably in Butler, Guest Relations, or Front Office
Strong understanding of luxury service and VIP guest handling
Pre-opening experience is an advantage
Excellent communication and interpersonal skills
High level of professionalism and grooming standards
Fluency in English; additional languages are an advantage
Exceptional guest service and personalization skills
Attention to detail and strong organizational ability
Discretion, professionalism, and emotional intelligence
Strong communication and interpersonal skills
Ability to anticipate and exceed guest expectations
Flexibility and ability to multitask in a fast-paced environment

Why Join Us

Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our Commitment To You

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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