As a Customer Service Representative, you will be the first point of contact for our clients and customers. You will provide them with information, assistance, and support regarding our products and services. You will also handle customer inquiries, complaints, and feedback through various channels, such as phone, email, chat, and social media.

What the job entails:

Answer incoming calls and emails from customers and respond to their questions and concerns
Provide information about our products and services, such as features, benefits, pricing, and availability
Process orders, payments, refunds, and returns, and update customer records accordingly
Resolve customer issues and complaints or escalate them to the appropriate department or manager
Collect and record customer feedback and suggestions and share them with the relevant teams
Maintain a high level of customer satisfaction and loyalty and follow up with customers when necessary
Collaborate with other customer service representatives and teams to ensure consistent and quality service delivery
Stay updated on our products and services, policies and procedures, and industry trends and best practices

Job Requirements:

High school diploma or equivalent; bachelors degree in a related field is a plus
Previous experience in customer service, sales, or a similar role, preferably in a tech or consulting industry
Excellent communication, interpersonal, and listening skills, with the ability to communicate effectively with diverse customers and stakeholders
Proficient in Microsoft Office and CRM software, such as Salesforce, HubSpot, or Zendesk
Ability to work in a fast-paced, dynamic, and customer-oriented environment and adapt to changing needs and expectations
Ability to work independently and as part of a team and manage multiple tasks and priorities
Attention to detail, accuracy, and quality, with a problem-solving and customer-centric mindset

Representative, CBG Asia Customer Service (Japanese Speaker)

Customer Service Representative