Our Blend

Since opening our first store in 1963, The Coffee Bean & Tea Leaf® has grown into a global specialty coffee and tea brand with more than 1,000 cafés worldwide, supported by our Global Headquarters in Singapore.

Our purpose is to help people Find Their Flavour through uplifting experiences that make their day better. Guided by our vision to deliver Simply the Best coffee and tea experience in every community we serve, we're committed to creating meaningful experiences for our guests, partners, and one another.

As part of our Global Brew Crew, you'll find an environment where you can be your best, belong and grow.

This is where you Find Your Flavour.

Brew Crew Opportunity

The Global Supply Chain Data & Demand Planning Analyst role sits at the intersection of data analytics, forecasting and demand planning, supporting our Company-owned and International Franchise markets. The primary focus of this role is to independently develop and scale an advanced forecasting tool and process across markets, while also performing hands-on demand-planning activities for selected International Franchise markets.

This position will be reporting directly to the Director, Integrated Business Planning.

Key Responsibilities

In this role, you will own and support:

Forecasting & Data Analytics

Independently develop and enhance an early-stage AI/ML-supported forecasting tool, covering data preparation, model development, testing, implementation and ongoing improvement.
Develop a practical and scalable solution that can be rolled out across additional markets, adapting the tool to different business needs, data availability and levels of data maturity.
Build and maintain a structured data foundation that consolidates relevant demand, supply and market data for the forecasting tool and other future analytics use cases.
Identify, test and refine relevant forecasting inputs, such as promotions, seasonality, market indicators, new store openings, product lifecycle and store attributes, to improve model performance.
Evaluate model performance and translate technical output into practical forecasting insights and recommendations for business stakeholders.
Establish data-quality standards, documentation and governance practices to improve the reliability and consistency of planning data.
Build and maintain dashboards that automate key reporting, including forecast accuracy, forecast bias, and On-Time-In-Full (OTIF) performance
Monitor relevant developments in AI/ML and evaluate practical applications within demand planning and supply chain.
Identify opportunities to simplify, automate and improve existing planning, forecasting and reporting processes.

Demand Planning Support

Support demand-planning activities for selected International Franchise markets, including data preparation and forecast analysis.
Review forecast accuracy and bias, identify significant trends or anomalies, and highlight potential risks and opportunities.
Work with franchise markets and internal stakeholders to gather relevant demand inputs, such as promotions, seasonality, new store openings and product changes.
Support order-versus-forecast analysis and other demand-planning activities where required.
Apply insights from day-to-day demand-planning activities to improve the relevance and usability of the forecasting tool.

S&OP / IBP Support

Support the rollout and adoption of the global S&OP playbook across international franchise markets.
Coordinate S&OP cycle activities, including data preparation, meeting materials, and follow-up tracking.
Support the organization's transition from S&OP toward Integrated Business Planning (IBP), including process documentation and change management activities.

Key Deliverables

Forecast Accuracy & Bias
On-Time-In-Full Service Level
Process Adherence
Training & Documentation
Masterdata & Planning Data Accuracy

Your Ingredients

Bachelor's or Master's degree in supply chain management, Business/Data Analytics, Statistics, Engineering, Computer Science, or a related field.
Working knowledge of SQL and Python (or a strong aptitude and willingness to build this quickly), as this role independently builds and maintains the ML/AI forecasting tool
Strong analytical and problem-solving skills, with comfort working in Excel, Powerpoint and PowerBI
Good knowledge in machine learning, statistical forecasting, or feature engineering, and a genuine curiosity about how AI/LLMs can be applied to supply chain problems.
Good communication skills and the ability to work with stakeholders across different international markets and time zones.
Detail-oriented, organized, and able to manage multiple markets and priorities at once.
Self-directed and resourceful, comfortable in owning and troubleshooting technical work independently as an individual contributor.

Performance & Rewards

At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.

Our FROTH VALUES

We believe in the fundamental truths that guide us through our daily lives:

FRIENDLINESS - We go above and beyond in everything we do. Friendliness and customer-centricity is embedded in our culture.
RESPECT - We are inclusive and honour each other's values, opinions and diversity.
OWNERSHIP - We take ownership and accountability for our individual, team and business results, every day.
TEAMWORK - As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.
HONESTY - We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.

At The Coffee Bean & Tea Leaf, we are a global company committed to representing the neighborhoods we serve. We welcome all to apply to our Brew Crew and we value the impact of diversity on our culture and in our work.

Global Supply Chain Data Analyst