Servicenow, Cloudwatch, Gcp, Grafana, Azure, JIRA, Zabbix, AWS, Problem Management, Iso27001, ITIL v4, Azure Monitor, Remedy, Change Control, ITSM audit, GovTech OCP ORA

Software Development Lifecycle (SDLC), service level agreements (SLAs), It Project Management, customer vendor management, resource forecasting and planning, patch monitoring and remediation, vulnerability remediation, process improvement methodologies and tools

Service Delivery Management, Change Management, Incident Management, Network Technologies, Fixed Broadband, Network Operations, Enterprise Connectivity Solutions, Problem resolution, SD-WAN, Customer-Facing Technical Roles, Telco Network Infrastructure

Onsite Support processes, Incident Request and Escalation processes, ITIL disciplines, Reporting and presentation skills, Service Management

Automation Tools, Gcp, Cloudwatch, Incident Management, Itil Processes, Azure, AWS, DevOps practices, FinOps, cost management, Azure Monitor

task completion , service level agreement , Cybersecurity, Service Delivery, Itil Service Management, Computer Engineering, Information Technology, mentors team members, Customer Centric Solutions, Cybersecurity Engineering, ensure service performance, monitoring SLAs, Service Management, System Upgrade, Liaise With Technical Teams, Industry Experience, Resource Planning, Performance Management

service delivery, Project Delivery, Customer Management

Incident Management, Service Delivery

Storage, Networking, Incident Management, Itil Processes, Service management best practices, Oracle Cloud services, Compute, Vendor performance, Security