sop development , operational analysis , Microsoft Office, KPI management, Project management, Service monitoring, Lean Initiatives, Workforce Planning, Customer feedback management systems, Real-time issue resolution, Training strategies, Risk management, Ground handling systems and technology

metrics reporting , team performance , team problem solving , Microsoft Office, Information Technology, Quality Assurance Processes, Resolve Operational Issues, Statistics, Scheduling, Operations Management, resolved escalations, Issue Resolution, Handle Enquiries, Liaising With Internal Stakeholders, Knowledge Base, Escalation Process

Shopify, Reporting Skills, Queue Management, customer support KPIs, Gorgias, subscription management platforms, logistics, Workforce Planning, 3PLs, fulfilment, operational performance

supplier identification , Microsoft Office, Administration, Escalation Management, Liaising With Customer, Leadership, Purchasing Orders, Monitoring Operational Performance, Operational Documentation, Customer Service Delivery, Invoices Management, Reporting Services, Interdepartmental Communication, filing systems, Team Player, Maintenance of data integrity, Quotations, Managing Daily Operations, Timely Delivery, Payment Processing