Key Responsibilities

Lead, maintain and continuously improve the Quality Management System (QMS) in compliance with ISO 9001 and applicable customer-specific requirements.
Establish and drive quality policies, objectives, and KPIs, and improvement plans aligned with business and production goals.
Develop, review, and control SOPs, work instructions, control plans, inspection procedures, and quality standards for machining and precision-engineered components.
Ensure audit readiness and lead internal, external, certification, and customer audits, including timely closure and effectiveness verification of audit findings.
Interpret engineering drawings, CD&T requirements, specifications, and tight tolerance requirements to ensure accurate appropriate quality and inspection standards are applied.
Oversee inspection planning and execution for First Article Inspection (FAI),in-process inspection, and final inspection to ensure product conformity.
Manage the metrology and measurement system, including CMM, vision systems, and conventional measuring equipment such as micrometers, calipers, and height gauges.
Ensure proper calibration, maintenance, traceability, and capability of inspection and measurement equipment.
Monitor production quality performance using SPC and other statistical tools, and analyse process capability, including Cp and Cpk, for critical machining processes.
Drive data-based decision-making through quality dashboards, trend analysis, and regular management reporting.
Lead investigations into non-conformances, machining defects, process failures, and customer complaints using structured root cause analysis methodologies such as 5Whys and Fishbone Analysis.
Ensure timely implementation and verification of corrective actions to eliminate recurring quality issues and prevent recurrence.
Overseen on-conformance management, including containment, disposition, scrap, rework, deviation, and concession control.
Conduct supplier quality audits, monitor supplier performance, and drive supplier improvement initiatives where required.
Lead quality risk management activities, including PFMEA and Control Plan development and review for critical processes and products.
Drive continuous improvement initiatives focusing on yield improvement, scrap, and rework reduction, process capability, and manufacturing process stability using Lean, 5S, Kaizen, and other appropriate methodologies.
Collaborate closely with Production, Engineering, Planning, and other relevant functions to improve manufacturability, process stability, and overall product quality.
Lead, mentor, and develop the QA/QC team, including quality inspectors and engineers, ensuring competency in inspection techniques, measurement systems, quality standards, and problem-solving methodologies.
Act as the primary point of contact for customers on quality-related matters, including customer complaints, audits, quality performance, corrective actions, and technical clarifications.
Promote a strong quality culture across the organization by ensuring compliance with established procedures and encouraging ownership of quality at every stage of the manufacturing process.

Requirements

Education

Degree in Mechanical Engineering, Precision Engineering, Manufacturing Engineering, Quality Engineering/Quality Assurance, or a related engineering discipline.

Experience

Minimum5 years of QA/QC experience in precision engineering, CNC machining, metal manufacturing, or a related manufacturing environment.
Minimum2-3 years of experience in a managerial role.
Hand-on experience with CNC machining processes, including milling and turning, and the manufacture of tight-tolerance components.
Strong experience in ISO 9001 QMS implantation, maintenance, and audit management.
Experience managing customer complaints, non-conformances, corrective actions, and quality improvement projects.

Technical Skills

Strong expertise in engineering drawing interpretation, GD&T and dimensional /tolerance requirements.
In-depth knowledge of CNC machining processes and common manufacturing defects, including burrs, surface finish issues, dimensional variation, tool wear, and process related defects.
Proficiency in metrology and measurement systems, including CMM, vision systems, and measurement conventional measuring equipment.
Strong knowledge of SPC, process capability analysis (Cp/Cpk), MSA, and statistical quality tools.
Experience with root cause analysis, corrective action, CAPA, and non-conformance management.
Knowledge and practical experience in PFMEA, Control Plans, risk-based thinking, and process risk management.
Familiarity with ERP/MES systems and quality reporting or data analysis tools is an advantage.

Leadership & Soft Skills

Strong leadership, people management, and team development skills in a manufacturing environment.
Practical, hand-on approach with strong analytical and problem-solving capabilities.
Excellence communication and interpersonal skills, with the ability to work effectively with customers, suppliers, and cross-functional internal teams.
Strong attention to detail, accuracy, and process discipline.
Abilityto work under pressure, prioritize effectively, and drive results in a fast-paced manufacturing environment.
Strong sense of ownership and accountability for quality performance and customer satisfaction.

QA Manager