The AR Collections Specialist is responsible for supporting accounts receivable operations by monitoring customer accounts, following up on outstanding balances, and assisting with timely payment collections. The role manages aging reports, communicates with customers regarding overdue payments, resolves account inquiries, and coordinates with internal teams to address billing concerns.

Job Description

• Monitor aging reports to identify overdue customer accounts and prioritize collection activities.

• Contact customers through phone, email, and text to follow up on outstanding balances and payment commitments.

• Review customer account status, payment history, and account details to support collection efforts.

• Assist customers with payment-related inquiries and provide appropriate account information.

• Monitor customer accounts to ensure balances remain within established credit limits.

• Investigate billing concerns, payment discrepancies, and customer account issues.

• Work with customers to identify payment solutions and resolve outstanding balances.

• Maintain accurate documentation of customer communications, payment arrangements, and account updates.

• Place accounts on hold or recommend collection actions based on established guidelines.

• Provide professional and customer-focused support throughout the collection process.

• Collaborate with internal teams to resolve billing issues and account concerns.

• Escalate complex collection issues to senior team members when necessary.

• Maintain accurate records related to accounts receivable activities.

• Support reporting and tracking of collection performance and account status.

Required Qualifications

• Customer-focused mindset with strong relationship-building skills.

• Demonstrates strong analytical and problem-solving skills to resolve account discrepancies.

• Demonstrates strong attention to detail and accuracy in handling financial information.

• Proven ability to manage multiple priorities in a fast-paced environment.

• Proven ability to work independently while collaborating effectively with internal teams.

• Clear and coherent both written and verbal communication skills in English.

Screening Criteria

• Bachelor's degree in Business Administration, Accounting, Finance, Management, or related field.

• Minimum of one (1) year of experience in accounts receivable, collections, billing support, or related financial customer support roles.

• Experience handling payment follow-ups through phone, email, or chat.

• Experience in Microsoft Excel and Microsoft Office applications.

• Must have stable employment history.