Description

Working Conditions:

Fixed night shift schedule (start time of 9PM but can change depending on business need).
Report daily to the Pasay office.
Minimum 1 year of working experience in Revenue Management Cycle (RCM) / Patient AR/ PFS role preferably in US healthcare
Knowledge of front-end (insurance verification, eligibility, prior authorization) and back-end operations (AR follow-up, claims management, billing).

As part of the Amazon Healthcare Global Finance Operations Services team, you will find yourself working with exceptionally talented and determined people committed to driving financial improvement, scalability, and process excellence. To support the growth of Amazon HealthCare, this candidate must possess a strong passion for accountability, setting high standards, raising the bar, and driving results through constant focus on improving existing and future state operations, systems, and processes in collaboration with Management.

As we continue to grow and scale our ability to provide innovative primary care across the country, the teams that support this critical work are growing as well. Amazon Healthcare is seeking to hire Patient Financial Services professionals (RCM) for the Revenue Cycle team. As a member of the Revenue Cycle team, you will be working in the Revenue Cycle Team ensuring that our members get the best billing experience available. You will help us to attain this goal by assisting administrators with member inquiries and doing pro-active reach outs to members with large balances.

Key job responsibilities

Proactively reaching out to patients with open balances and assisting them with payment options
Assisting admins with our member's billing needs via 1Life's tasking system to provide the best customer service
Educating admins and patients to better understand health insurance benefits through open balances
Answering patient inquiries for complex billing cases and questions
Investigating claims through insurance to ensure they were processed according to the patient benefit plan via internal tools
Reaching out to patients when bill payments were unable to be processed (i.e. bounced checks, declined cc's) to offer options for resolution
Supporting One Medical through processes aimed at empowering our patients to resolve any financial responsibilities
Reviewing and reconciling patient and insurance balances for accuracy
Managing the member statement process, by ensuring bills are efficiently and accurately sent
Maintaining service level agreements in response time to admins and patients

Basic Qualifications

Completed Bachelor's degree in any field
At least 1 year in Accounts Receivable/Patient Financial Service in RCM operations.
Experience working in shared services environment with productivity targets preferably in US healthcare and insurance landscape
Understanding of Coordination of Benefits and Eligibility Customer service exposure to anything related to revenue cycle-billing insurance
2+ years of experience in communication programming and projects
Excellent written and verbal communication skills

Preferred Qualifications

Subject matter expertise in Finance and Accounting processes
Excellent root cause analysis skills
Experience with financial systems (Oracle Financials, SAP, or other ERP
tools)
Experience working with multi-cultural, multi-national teams
Excellent organizational and time-management skills
Experience in AI products and solutions
Exposure to AI-assisted quality or language analysis tools is a plus
Flexible in schedule and work load

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - AOSP - Manila

Job ID: A10496484

Patient AR Collections , Healthcare Finance