Linux Server Administration, Firewall, microsoft certified, Tcp Ip, Access Points, Ccna, Switch, Ip Addressing, Windows Server Administration, computer hardware, Cisco Devices, Macos, Ip Phones, switching, routing fundamentals, OS Windows, Software, wireless controller, LAN technology

account creation , Active Directory user management (password resets, OneDrive) support and administration, Microsoft 365 (Office, group membership), Azure Active Directory / Microsoft Entra ID basics, Outlook, Permissions, Apple macOS and iPhone/iPad user support, Customer service and ticket management, Windows Server fundamentals, Microsoft Exchange and Microsoft 365 administration, Documentation and knowledge base creation, Teams

google suite , Windows OS, Exchange Admin, Microsoft Office, Mac Os, Basic Networking Fundamentals, Active Directory, Microsoft domain environments

ticketing systems , Dns, Windows, Ip Addressing, DHCP, Microsoft 365, Macos, Wi-Fi, MFA, Active Directory, Endpoint protection, Internet HSIA troubleshooting, Networking fundamentals, Basic cybersecurity practices

Windows OS, networking fundamentals, Ms Office Suite

Microsoft 365 applications, Windows operating systems, Ticket management and helpdesk processes, Basic troubleshooting of hardware software printer and connectivity issues, Active Directory user management, Remote support tools, Cybersecurity best practices

Basic Networking, Excel, five9, Telephony, remote desktop tools, VPN connectivity