AIS Job Description - IT Service Desk Specialist - Feb 2025.pdf

Cognita Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice and pre-employment background checks will be undertaken before any appointment is confirmed.

An exciting opportunity has opened for a IT Service Desk Specialist at the Australian International School! If you are passionate about making a positive impact and are driven by growth and development, this role is perfect for you!

Position Requirements:

Strong analytical and problem-solving skills are essential. The ability to think creatively and identify technical issues for effective resolution is important.
Practical knowledge and experience in providing IT Service Desk support are required.
A high standard of customer service skills is necessary.
Demonstrated ability to work effectively in a team environment, coupled with excellent time management and organizational skills.
Capable of handling multiple tasks at the same time.
Proficiency in English, with clear and concise verbal and written communication skills, is important.
A hands-on approach with the capacity to quickly learn and apply new systems in the work environment is essential.
Proven ability to provide support for the following:
Microsoft Windows 10 and later
Apple iOS
Apple macOS
Microsoft Office 365 application suite
Google Workspace (formerly G Suite)
IT hardware support for both Apple and Windows devices

Qualifications:

A diploma or degree in an IT-related discipline, fresh Graduates are welcome to apply.
Minimum 1 year of Customer Service Experience in a Technical Service Desk environment preferred.
Advantage if you have:
ITIL-related certifications
Microsoft-related certifications
Apple-related certifications

Access the full Job Description for this role here .

How To Apply

Complete this application before the closing date of 30 June 2025.

We believe having a diverse workforce makes us better, smarter and happier and so welcome applicants from all backgrounds, genders, and races. We have an unwavering commitment to being fair and equitable in our recruitment process.

Early applications are encouraged, we reserve the right to interview and appoint prior to the closing date for the right applicant.

Applicants who have not heard from us by the closing date must assume that, on this occasion, their application has been unsuccessful.

AIS - IT Service Desk Specialist