Job Summary:

The Credit and Collections Specialist is responsible for monitoring and managing customer accounts to ensure timely collections and accurate financial records. The role handles inbound customer inquiries, processes payments, and supports collection activities in alignment with company policies. This position interacts actively with the U.S. team to resolve payment-related issues and may expand to support inventory control, billing, and customer service as the process evolves.

Job Description:

• Monitor and analyze aging reports to identify overdue accounts.

• Handle inbound customer inquiries and assist with payment and billing-related concerns.

• Collaborate with internal teams and the U.S. Credit Department to expedite payment resolution.

• Maintain comprehensive and accurate records of collection activities in the database.

• Process credit card payments securely and accurately.

• Prepare and submit payment research requests as necessary.

• Handle refund requests, ensuring proper documentation and communication.

• Approve credit releases from the hold queue based on company policies.

• Forward documentation related to legal actions and debt recovery to the appropriate authorities.

• Exercise discretion and maintain the confidentiality of sensitive financial information.

Qualifications:

• Experience using Microsoft Office and collection-related systems or applications.

• Demonstrates strong customer service and negotiation skills for resolving payment issues effectively.

• Manages multiple accounts and meet deadlines in a fast-paced environment.

• Analytical ability to review account data and identify collection risks or discrepancies.

• Demonstrates confidentiality and discretion in handling financial information.

• Collaborative, adaptable, and able to work effectively with international teams.

• Clear and coherent both written and verbal communication skills in English.

Screening Criteria:

• Bachelor's degree in a related field or equivalent combination of education and experience.

• At least one (1) to two (2) years of experience in credit and collections, accounts receivable, or a related field.

• Must have a stable employment history.

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