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Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!

Role Overview

The Senior Platform Engineer is responsible for continuously operating, managing, improving and supporting Ingram Micro marketplace and Xvantage platforms. The role maintains highly available, scalable, reliable and secure platform operations while ensuring smooth configuration, integration, deployment readiness, validation of platform changes and rapid resolution of production issues.

This role is intentionally hands-on and technical. It combines platform operations, automation, troubleshooting, deployment support, observability, customer-impact analysis and cross-functional coordination with Product, Engineering, Operations and Support teams.

Key Responsibilities

Operate and monitor platform components, configurations, permissions, product/catalogue settings and operational workflows to ensure platform stability and business readiness.
Support product deployments and platform updates by preparing environments, validating implemented changes, documenting deployment steps and confirming production readiness.
Investigate and resolve complex platform issues reported by internal stakeholders, customers, vendors or support teams, including API, data, configuration, catalogue, billing and integration-related incidents.
Develop, execute and maintain automation tools, scripts and operational checks that reduce manual effort, improve accuracy and increase repeatability across environments.
Partner with Product, Engineering, SRE, DevOps, Support and Operations teams to test, roll out and improve platform features, modules and operational capabilities.
Improve monitoring, alerts, dashboards and health checks across systems, including reliability, availability, performance, data quality and customer-impact signals.
Create and maintain deployment, configuration, troubleshooting, process and support documentation, including runbooks and operational playbooks.
Identify recurring issues, operational friction and platform gaps; propose improvements and help operationalize fixes once implemented.
Support hypercare, production readiness, incident resolution and post-implementation stabilization for major platform releases and vendor/customer launches.

Required Experience & Skills

AreaRequirement

Experience: 5+ years in platform operations, technical support, SaaS operations, cloud operations, marketplace operations or equivalent technical environment.

Technical Core

Python or scripting experience; REST APIs; SQL; PostgreSQL, Oracle or similar database exposure; production troubleshooting.

Platform / Cloud

Experience with cloud infrastructure, Kubernetes, Azure, AWS, GCP or comparable infrastructure preferred.

Operations

Incident handling, monitoring, deployment validation, runbooks, SOPs, configuration management and support readiness.

Communication

Clear written and verbal English; ability to explain technical issues to support, engineering, product and business stakeholders.

Success Metrics

Improved platform stability, reduced recurring incidents and stronger operational readiness for releases and launches.
Reduced manual effort through automation, scripting and repeatable operational controls.
Improved MTTR for platform-impacting technical issues and stronger root-cause documentation.
Higher quality of runbooks, deployment documentation, monitoring coverage and support readiness materials.
Better collaboration with Product and Engineering on operational defects, feature gaps and platform improvements.

Other Information:

Work Schedule: APAC and/or EMEA Shift

Work Setup: Hybrid (10x a month RTO)

Senior Platform Engineer (Database, Troubleshooting, Scripting, Linux, Cloud)