Windows OS, Networking Concepts, Itil Foundation, common enterprise applications, troubleshooting methodologies, device configuration, IT service management or ticketing systems, account provisioning, IT service management best practices, cloud-based platforms, business applications, Microsoft Office Suite, user onboarding

Mobile Device Management, Android, Servicenow, Cerner, Ios, zendesk, epic, meditech, Remedy, Windows network connectivity, Zoom, Cherwell