Javascript, Xml, HTML, Basic understanding of web application architecture and software troubleshooting, Knowledge base development and documentation, Technical case management and issue documentation, Ticketing and customer support systems, SaaS application troubleshooting and customer support

Customer Service Skills, Employee motivation, Interpersonal Skills, Communication Skills, Organizational Skills, Time Management Skills, key performance indicators, Management Skills

Web Hosting, Sales, Customer Service, Technical Support, Telephony Tools

user account administration, ticket management processes, Reporting, CRM ticketing or customer support platforms, Database Applications, basic data troubleshooting, SaaS applications, Data Analysis, dashboard tools

ticketing systems , Network Troubleshooting, System Installation, customer service platforms, Technical support

Sepa, Java Programming, Swift, Sql, UKFPS, Technical Customer Support, TIPS, BACS