Job Title: Zabbix Administrator (Monitoring Tool Expert)

L3 – Tool Expert

Job Type: Remote

Job Summary

The Zabbix Administrator is the tool expert responsible for administering, configuring, and optimizing the Zabbix monitoring platform. The role ensures comprehensive and reliable monitoring across infrastructure and applications. The administrator provides L3 support and continuously improves monitoring coverage and alert quality

.

Key Responsibiliti

Administer, configure, and maintain the Zabbix monitoring platform
Design monitoring templates, triggers, items, and dashboards
Onboard new hosts, services, and applications into monitoring.
Tune alerts and thresholds to reduce noise and improve accuracy
Integrate Zabbix with ITSM and incident tools such as ServiceNow.
Maintain platform performance, scalability, and upgrades.
Troubleshoot monitoring gaps and provide L3 support.
Document monitoring standards and configurations.

Required Skills & Qualifications

Hands-on Zabbix administration and L3 troubleshooting across infrastructure and application monitoring.
Experience with Zabbix agent and agent 2 on Linux and Windows, including deployment, active/passive checks, startup issues, and connectivity validation.
Strong knowledge of templates, items, triggers, dashboards, proxies, macros, low-level discovery, and user parameters.
Knowledge of file monitoring keys, SNMPv2c/SNMPv3, agent/proxy encryption, and Zabbix 6 versus Zabbix 7 operational differences.
Exposure to Kubernetes monitoring, cluster templates, API connectivity, and required access configuration.
Understanding of Zabbix functions and values, including last, prev, item.value, and item.lastvalue.

Preferred Skills

Zabbix certification or formal administration training
Experience with Grafana, Prometheus, Splunk, ServiceNow, or similar tools
Bash, PowerShell, or Python scripting for automation and custom checks

Experience with distributed monitoring environments and ITIL processes.