Job Title

Product Analyst II (Loyalty Solutions)

About The Role

In today's hyper-competitive travel industry, Loyalty is no longer just a program, it is the engine that drives customer engagement, retention, and revenue growth. From shaping personalized experiences to unlocking new commercial opportunities, it blends innovation, engineering excellence, and customer-centric thinking to create real business value.

You operate at the crossroads of technology, business, and customer experience, translating complex needs into impactful solutions and helping shape how airlines connect with their customers at global scale.

Your role will be focused on functional analysis: you are responsible for analyzing requirements, proposing solutions, estimating cost, writing specifications, and coordinating all impacted actors.

This construction role goes hand-in-hand with building and evolving the product vision.

Within a Competency Center model, you will work as part of a dedicated, long-term team serving a specific airline customer. You will act as a functional partner to the customer, contributing not only to requirement delivery but also to shaping the customer's roadmap and priorities, while developing a deep understanding of their business context and transformation journey.

Assess Requirements

In this role, you will:

Build, maintain, and share functional knowledge of processes, services, and end-user product usage
Analyze business requirements from the customer
Engage directly with the airline customer to clarify and refine requirements
Shape and maintain a clear view of the customer backlog, priorities, and business drivers
Size specification and validation work

Carry out functional design

Produce key deliverables (Feasibility Studies, Solution Overview Documents, Interface Control Documents, Product Specifications) and lead functional walkthroughs
Ensure alignment between customer expectations, product capabilities, and CC delivery constraints (capacity, commitments, roadmap)
Translate customer needs into scalable solutions, balancing product alignment and necessary adaptations
Identify gaps between customer roadmap and product roadmap and propose pragmatic solutions
Collaborate with other teams to ensure functional compatibility across Amadeus systems

Overview Validation

Validate product compliance, system integrity, and ensure sign-off
Investigate, validate, and prioritize reported incidents to ensure production integrity
Validate delivered functionalities against customer-specific acceptance criteria
Support customer-facing validation activities (UAT preparation, walkthroughs, clarifications)

Manage relations with key stakeholders

Interface with Product, Project, Development, Account, Implementation, and Migration teams
Act as a key interface within the Competency Center and with the customer
Collaborate closely with the extended account team (Customer Success, Implementation, Account Management)
Build strong relationships with customer stakeholders through regular interactions and workshops
Contribute to CC governance routines (backlog review, prioritization, roadmap discussions, status follow-ups)
Ensure alignment between customer expectations, CC capacity, and delivery commitments, proactively raising risks and trade-offs

Customer-Centric Delivery within Competency Center

Work as part of a dedicated, cross-functional team assigned to a specific customer
Contribute to long-term service delivery, beyond project scope (evolution, improvement, operational support)
Support prioritization and planning by bringing customer value perspective
Contribute to continuous improvement initiatives (process, quality, efficiency)

About The Ideal Candidate

Excellent analysis & design skills
Knowledge of UML diagrams
Experience with Postman and API testing is highly desirable
Agile methodologies
Experience as a Scrum Master is nice to have
Understanding of different test tool applications
Ability to write clear and structured documentation
Good written and verbal communication, teamwork, and problem-solving skills
Ability to interact and communicate successfully with business partners and technology teams

What We Can Offer You

A meaningful mission contributing to the future of travel.
A truly global culture reflected in our people, operations, and ways of working.
Continuous learning opportunities through on‑the‑job experience, formal programs, and daily collaboration.
A supportive environment that encourages both professional development and personal well‑being.
A comprehensive rewards package, including compensation, bonus opportunities, and health and caregiving benefits.
A flexible working model that helps you do your best work.
A diverse, and inclusive community committed to ensuring everyone can thrive.
A trusted company that values dependable and long‑lasting relationships with customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.