Who Are We Looking For

You will be interacting with customers, responding to their needs. Gather customer's information and determine the issue by evaluating and analyzing the symptoms. You will follow up and make scheduled callbacks to customers where necessary. You will help build, maintain and troubleshoot the client's infrastructure. You will be working alongside other engineers to ensure highest levels of client service delivery.

Your duties & responsibilities should include, but are not limited to:

Provide Level 2 / 3 IT support to End-Users & Infrastructure Devices (onsite / remotely)
Deploy, Manage and Maintain servers and networks (L3)
Troubleshooting Network and Server devices (Active Directory, GPOs, OUs experiences)
Producing Reports to clients during Onboarding / Maintenance
Ensuring Clients System Documentation is accurate and up to date
Provide front-line IT support to employees via walk-ups, tickets, and MS Teams
Maintain accurate ticketing processes and asset management tracking records
Provide emergency requests / VVIP support / Project deployment outside of business hours
Monitor, troubleshoot, and repair IT hardware and software
Handle hardware and software sourcing / purchasing / liasing
Write and update technical documentation for end users and the IT team
Assist in Projects / Audits / Onboarding based task given by the IT team
Liaising with 3rd party vendors

You're Good At

Good interpersonal skills
Highly adaptable and flexible
High level of ethics, values, integrity and trust
High proficiency in both written and spoken English
Windows Server Knowledge (AD, GPOs, OU Experiences)

Will Be Awesome If You Are/Have

Highly disciplined and productive when working independently
Takes initiative to identify gaps and develop solutions to close the gaps
Good in follow up and follow through to complete tasks
Powershell / CMD Line Scripting
Deployment Knowledge (SCCM/Intune/Custom Imagings/Software Centers)

Your Qualifications

Minimum 5 years of experience providing IT support in a corporate environment
Experience in supporting and troubleshooting Windows 10, MS Office, Windows Server (ADFS/LDAP/WSUS) in a business environment

..Only shortlisted candidates would be notified..

..Only fully vaccinated with primary vaccination series may apply..

Senior System Administrator