This role offers growth as a scheduling expert working with global teams.
This role supports healthcare staffing through scheduling and coverage planning.

About Our Client

Our client is a well-established global healthcare organisation delivering essential patient care services across multiple facilities. Through its shared services operations in the Philippines, the organisation supports critical workforce scheduling and staffing functions that help ensure healthcare teams are properly resourced to provide quality care.

Job Description

As a Centralized Scheduling Expert, you will serve as a subject matter expert within the scheduling function and act as a key escalation point for complex workforce scheduling and timekeeping matters.Key responsibilities include:

Create, maintain, and optimise staff schedules within workforce management systems
Partner with operational leaders to ensure appropriate staffing coverage based on projected needs
Review and maintain employee timekeeping records, ensuring compliance with policies and procedures
Evaluate and process schedule-related requests, including shift changes, preferences, and leave requests
Monitor scheduling gaps and proactively support coverage planning
Prepare and distribute staffing, scheduling, and workforce reports
Support onboarding, training, and mentoring of scheduling coordinators
Develop and maintain scheduling documentation, workflows, and standard operating procedures
Serve as an escalation point for complex scheduling and workforce management concerns
Collaborate with stakeholders across departments to improve scheduling efficiency and workforce outcomes
Participate in continuous improvement initiatives related to scheduling operations and workforce planning

The Successful Applicant

Bachelor's degree in Business, Data Management, or a related field (non-negotiable)
Minimum 3 years of experience in staffing, workforce management, scheduling, or timekeeping
Hands-on experience using workforce management platforms such as UKG or similar scheduling systems
Strong understanding of timekeeping processes and schedule administration
Experience managing complex scheduling requirements across large workforces
Excellent stakeholder management and communication skills
Strong analytical, reporting, and problem-solving capabilities
Advanced organisational skills with high attention to detail
Experience within a healthcare environment is advantageous
UKG certification is preferred or willingness to obtain certification after hire

What's on Offer

Be part of a collaborative team based in the heart of BGC
Receive hands-on training and support during your first three months
Transition to a hybrid work setup after training, offering the best of both office collaboration and remote flexibility
Work closely with local and international stakeholders in a 24/7 healthcare environment
Benefit from a work-from-home allowance to help build an efficient and productive home workstation
Enjoy a predictable hybrid arrangement with around 10 office days per month

Quote job ref: JN-092026-7097551

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