Account Management – Work Dynamics

Business Line: Integrated Facility Management

Location: JLL Client Site

Reporting to: Facilities Manager/Area Engineering Manager

Direct Reports: NA

What this job involves:

Tuning the site to perfection

In this role, your keen understanding of several angles in the site operations is crucial. You'll provide full maintenance site services by carrying out building procedures and performance measures to guarantee that the facility is in top shape. Working with our regional team, you'll keep a close look at energy use, costs and building systems to find sweet spots and make informed decisions. On top of these, you should know exactly how to respond when issues come up. That's why you'll find it useful to always have an action plan to protect the site, and the health and safety of all staff members. Your ability to create great connections with vendors is also essential to fulfil your site's needs.

Leading a high-powered team

You'll play the part of both the motivator and connector who will pave the path for your team to succeed. Cultivating a culture of teamwork, excellence and sense of support should be second nature to you. You'll also need to make sure that your team is well-trained on the ins and outs of the facilities. You'll go hand in hand with our senior account team to come up with new ways to develop your people's skills and improve your team's overall growth and success potential.

Sound like you To apply you need to have:

Tech Know-how And Creativity

This role demands your tech expertise, so you should be skilled and competent in the field. Specifically, you should have top-notch technical understanding, familiarity with EHS regulations, and experience with performance-based service contracts and vendor management. Your out-of-the-box thinking skills will also be helpful when problems and issues come your way.

A positive attitude

Are you able to connect with, engage and inspire the people around you You should be able to develop positive rapport with different kinds of people. Strong written and verbal communication and analytical skills will also help you land the job.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Duties & Responsibilities

Deliver exceptional customer service to meet the expectations of on-site clients.
Ensure timely completion of preventative and reactive work requests.
Manage the preventative and reactive maintenance database to efficiently handle work order and ticket requests.
Provide supervision during major works to ensure high-quality workmanship.
Conduct root cause analysis on major reactive faults and assess proposed rectifications with technicians to ensure suitability and effectiveness.
Perform regular site inspections and assessments to maintain building procedures and performance measures.
Assist with requests related to management, operations, and financial audits.
Coordinate and oversee day-to-day operations of facilities management for assigned properties.
Serve as a liaison between property owners, tenants, vendors, and internal stakeholders.
Respond promptly to maintenance requests, resolve issues, and achieve satisfactory resolutions.
Schedule and manage routine inspections, maintenance, and repairs of facilities.
Cultivate strong vendor relationships, including obtaining quotes, negotiating contracts, and ensuring compliance with service level agreements.
Ensure compliance with health, safety, and environmental regulations.
Maintain accurate records of maintenance activities, service contracts, and warranties.
Provide regular reports to management on facility performance, maintenance activities, and adherence to budget.

Required Knowledge, Skills And Abilities

Diploma in Facilities Management or a related field is preferred.
Proficient in both written and spoken English.
Strong interpersonal skills for effective communication with various stakeholders.
Extensive experience in the built environment, with a solid understanding of HVAC, electrical, plumbing, carpentry, and general handyman tasks.
Previous experience in a similar coordination role would be advantageous.
Goal-oriented mindset with the ability to focus on meeting performance targets.
Strong problem-solving skills, capable of effectively resolving complex issues in ambiguous situations.
Self-motivated and able to work independently with minimal supervision.
Adept at prioritizing and managing operational works efficiently and within deadlines.
Quick to learn and adapt to utilizing required software.

Technical Facilities Coordinator