The Customer Success Relationship Manager (CSRM) is a high-impact, front-line commercial leader responsible for accelerating revenue growth within Asticom's existing client portfolio. This is a strategic, quota-carrying role focused on farming existing accounts to uncover new business opportunities, drive aggressive upsell and cross-sell initiatives, and position Asticom as the premier partner of choice across our core verticals: Engineering, BPO, IT Managed Services, and Staffing.

Key Responsibilities

1. Revenue Generation: Upsell & Cross-Sell

Account Expansion: Proactively identify, pitch, and close new business opportunities within assigned accounts to drive headcount growth, new project streams, and service line expansion.
Portfolio Monetization: Evangelize and sell Asticom's comprehensive service suite, including:
Engineering Services
IT Managed Services & Digital Solutions
BPO & Shared Services
Staffing & Manpower Augmentation
Project-Based Outsourcing
Solution Crafting: Partner with internal technical teams to design tailored, high-value solutions that address complex client pain points and align with market trends.

2. Strategic Relationship Management

Commercial Ownership: Serve as the primary commercial advisor and strategic point of contact for C-level executives and key decision-makers.
Engagement Routine: Establish a robust rhythm of business development touchpoints, client site visits, and executive alignments to stay ahead of upcoming budget cycles and procurement needs.
Voice of the Customer: Implement active listening frameworks to uncover latent client challenges, positioning Asticom ahead of competitors.

3. Operational Synergy (Partnership with CSOM)

Unified Governance: Collaborate seamlessly with the Customer Success Operations Manager (CSOM) to ensure delivery excellence informs commercial strategy.
Account Planning: Co-author comprehensive account growth plans, aligning commercial goals with operational KPIs, contract renewals, and risk mitigation strategies.
Reviews: Active participation in Monthly and Quarterly Business Reviews (MBRs/QBRs) to showcase value and pitch expansion ideas.

4. Deal Architecture & Closing

End-to-End Deal Management: Lead proposal creation, pricing strategy, and commercial negotiations from inception to close.
Cross-Functional Collaboration: Coordinate with Recruitment, Finance, HR, Legal, and Delivery teams to ensure operational feasibility and optimal profit margins.
Presentations: Deliver compelling commercial pitches and successfully negotiate high-value contracts.

5. Pipeline Discipline & Forecasting

Funnel Management: Maintain a highly accurate, active, and qualified sales pipeline within the corporate CRM.
Revenue Predictability: Provide leadership with reliable monthly and quarterly revenue forecasts.
Data Integrity: Ensure all client interactions, opportunity stages, and contract milestones are meticulously documented.

6. Market Intelligence & Insights

Competitor Tracking: Monitor client organizational shifts, industry headwinds, and competitor activities.
Strategic Reporting: Feed market insights back to leadership to help refine Asticom's value proposition and competitive pricing models.

QUALIFICATIONS

-Must be a college graduate of any course

- Minimum 5 years of experience in:

Customer Success
Account Management
Sales / Business Development
Operations Management
Strong background in upselling, cross-selling, renewals, and client retention.
Experience managing complex enterprise accounts, preferably across:

- Must have a strong B2B sales/CS background

- Amenable to work in a hybrid setup

- Direct experience in staffing, outsourcing, BPO, or workforce solutions (highly preferred)

- Strong understanding of staffing economics: utilization, billable hours, margins, SLAs

- Experience working cross-functionally with Sales, Recruitment, Finance, and Delivery teams

- Advanced skills in reporting, dashboards, and operational analytics

CUSTOMER SUCCESS RELATIONSHIP MANAGER