Shipping & Logistics Coordinator (Full-Time, Remote)

We're hiring a shipping and logistics coordinator to own the movement of product from our clients to our creators and back. When a shipment is late, an address is wrong, or a package goes missing, you're the person who catches it before it becomes someone else's problem.

What you'll be doing

Coordinating outbound shipments: generating labels, scheduling pickups, and getting product out the door on time
Tracking every shipment in transit and proactively flagging delays, exceptions, and lost packages
Collecting and verifying shipping addresses, then chasing down the ones that come back incomplete or undeliverable
Managing returns and reshipments, including damaged and refused deliveries
Working with carriers and 3PLs on claims, disputes, and service issues
Maintaining accurate records of what shipped, to whom, when, and at what cost
Communicating status to internal teams and to recipients — clearly, and before they have to ask
Spotting where the process breaks repeatedly and proposing fixes rather than absorbing the same problem every week

You'll do well here if

You're detail-obsessed with addresses, tracking numbers, and dates — small errors here get expensive fast
You follow up relentlessly and don't let open items sit
You stay organized when volume spikes and several shipments go sideways at once
You write clearly and can handle a frustrated recipient without escalating it
You're comfortable living in spreadsheets, carrier portals, and tracking dashboards

Nice to have

Prior experience in shipping, fulfillment, e-commerce ops, 3PL coordination, or supply chain. Familiarity with carrier systems (UPS, FedEx, USPS, DHL), shipping software (ShipStation, EasyPost, Shippo), and Google Workspace. Experience filing carrier claims is a real plus.

Details

Full-time, fully remote
Overlap with US Eastern hours required
Paid trial assignment as part of the hiring process
Compensation discussed with qualified candidates

Shipping Coordinator