About the Role

As an Agency Officer, you are responsible for managing assigned external Accredited Collection Agencies (ACA), which handle collections activities for pre-write off accounts allocated by Security Bank. The purpose of this role is to endorse accounts to ACA according to the Endorsement Matrix, ensure ACA compliance with standards and procedures and ensure that the KPIs for each assigned ACA are met.

How you'll contribute

• Manage the endorsement of pre-write off accounts to their assigned ACAs, ensuring compliance with the ACA Endorsement Matrix.

• Propose opportunities to the Unit Head / Manager to enhance and to modify the ACA Endorsement Matrix to improve results related to KPIs.

• Ensure Admin Associates are preparing the Endorsement Lists for ACAs on time and accurately, downloading daily status reports and inputting ACA data into the database according to procedure and instruction

• Monitor ACA efforts in achieving targets for composite flow rates, past due rates, and other performance metrics, and propose methods to increase ACA performance related to these metrics to the Unit Head / Manager

• Conduct regular ACA visits and meetings once a week with ACA owners, supervisors and collectors to discuss concerns such as handling exceptions, accounts that did not meet guidelines, productivity attainment, etc.

• Provide accurate and timely billing and ensure that agency payout is completed (end-to-end) based on established billing procedures.

What we're looking for

• With 1– 4 years of relevant experience in Collections, preferably with background in Debt Recovery and ACA management in Auto Loan product

• Knowledge of bank's products and processes, BSP Circulars related to collections particularly Circular 857-Consumer Protection Framework and industry practice in Complaints Management

• Good verbal and written communication skills

• Willing to work in a fast-paced, target-driven environment

• Demonstrates clear thinking and good judgment in various situation

• Willing to conduct field visits

• Amenable to be assigned in Alabang and Makati

About Security Bank

Security Bank is one of the Philippines best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We're recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes World's Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): YOU matter.

Start your BetterBanking career with us today.

Agency Officer (Collections)